Sr. Business Analyst

Job Description: Senior Business Analyst Work Arrangement: Hybrid - Contractors will report to work each week on Mondays and Tuesdays Years of Relevant Experience: 10-14+ years of experience as a Business Analyst developing functional requirements and supporting business users. Preferred Education: 4-year college degree or equivalent Certification: IIBA-certified Business Analyst Job Description: Senior Business Analyst with exceptional communication skills to collaborate within a team environment. The incumbent will be responsible for defining and formalizing functional business requirements, analyzing system functionality, and suggesting process improvements. Responsibilities: Define functional requirements to articulate system, process, or product/service functionalities aligned with business needs. Develop user (stakeholder) requirements detailing product design, development approach, and test case formulations. Specify Quality-of-service (non-functional) requirements to support system functionalities, including performance, scalability, security, and usability. Define Report Specifications, outlining report purposes, attributes, owners, runtime parameters, and/or develop reports accordingly. Utilize strong organizational and writing skills to create graphical representations of business processes. Support User Acceptance Testing and ensure compliance with defined requirements. Triage and prioritize customer enhancement and incident/bug tickets, validating completeness and accuracy. Provide support and training to new and existing customers/system users. Skills: Knowledge of Salesforce or similar CRM/ERP software Proficiency in SQL and Data Loader Advanced MS Excel skills Experience in training, documentation, and presentation Quality analysis and testing expertise