Job ID: 2740501 | Amazon.com Services LLC
Are you passionate about building bar-raising experiences that will personalize Generative AI into customer's daily lives? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast-paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined?
The Alexa Customer Journeys team is looking for a Sr. Product Manager - Technical with the passion to dive deep and drive impact across the tech, science, design, and stakeholder teams, to invent and improve personalization experiences. The role requires leaders with an eye for visual and conversational design and the ability to create new Feedback and Correction experiences so Alexa feels more personalized and make that personalization more useful to customers.
Our team is focused on ensuring every Alexa customer receives personalized assistance that helps them achieve more in their daily life. Our team builds a combination of end customer experiences and horizontal systems that are scaled across hardware and software experiences. We strive to keep things Day 1, and fun. We are located across Seattle (WA), Bellevue (WA), and Santa Monica (CA).
Key Job Responsibilities This role will be focused on building personalization feedback, correction and disambiguation experiences to ensure Alexa is customizing the right way for customers.
Drive clarity out of ambiguity and define a clear vision, strategy and requirements for customer scenarios.
Develop and manage mechanisms that ensure high quality at speed and scale.
Represent the voice of customer through external and internal research and map to customer needs.
Work with engineering, applied science, and UX/design to advance state of the art.
Drive adoption, engagement, and experimentation of your products.
A Day in the Life Cut through ambiguity, apply mechanisms, deliver requirements and engage deeply with science, engineering, feature, and UX teams to deliver bar-raising, personalized customer experiences. Ultimately, you own the customer experience, with customer satisfaction as your ultimate success measure. You will engage with science and engineering teams daily, and update senior leadership on progress weekly. This is a high velocity, high ambiguity problem space; scrappiness and ability to drive teams with clarity will allow for success.
BASIC QUALIFICATIONS 5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
PREFERRED QUALIFICATIONS MBA
Experience working on Personalization or Identity products
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted: September 11, 2024 (Updated about 5 hours ago)
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