Store Manager Boston, Massachusetts

We are looking for a responsible Store Manager to help oversee and operate our Boston retail location. Our Store Manager will oversee the team and model best practices such as sharing the LWP brand story, providing personalized recommendations and guiding each customer through their shopping experience in-store. The Store Manager will lead the store team's scheduling, people management, performance management, and talent acquisition. Additionally, this Store Manager will either have a special focus on leading the store's visual merchandising and inventory processes ORleading the store's marketing - dependent on candidate experience.
Core Responsibilities Ownership of the location's success and supervise and motivate staff to perform their bestWork with the Regional Manager to ensure the store team meets its efficiency and customer satisfaction goalsManage in-store beading table appointments and partiesFacilitate in-store birthday parties and other special eventsFulfill in-store custom orders by beading bracelets and contacting customers when completeTrain, coach, and support new and existing Sales AssociatesNavigate change and effectively guide others in the dynamic retail environmentOpen and close the store independentlyManage the creation and distribution of store schedule (in partnership with the Regional Manager)Lead the team for operational tasks such as inventory intake, visual merchandising, clienteling, and KPIsMonitor and maintain store inventory and communicate product needs to the Regional ManagerIndependently create and distribute the store schedule based on business needs and guest trafficPerformance management, including administration of development plans, performance reviews, constructive feedback, and performance improvements.Collaborate with the Regional Manager to identify staffing needs and partake in the recruitment processOrganize team-building activities and eventsVisual Merchandising & Inventory Responsibilities/Qualifications Meet with the HQ team weekly to review visual merchandising and inventory levelsReceive all incoming merchandise through our ERP platform (Netsuite) and flag any discrepanciesLead weekly and quarterly cycle counts and report all findings to the operations teamManage inventory levels to ensure displays and available stock are up to standardLead product knowledge for each launchProven experience in inventory management and ERP System(s) (Netsuite is a plus)Experience in visual merchandising and a keen eye for aestheticsMarketing Responsibilities/Qualifications Plan and execute in-store events/activations and activations to enhance customer experienceImplement clienteling techniques to build strong relationships with customersGenerate creative and engaging social media content that aligns with the brand identityDevelop and nurture relationships with brand ambassadors/local influencers, leveraging their influence to enhance brand awarenessExperience in retail marketing, including clienteling and eventsFamiliarity with social media and trendsExperience with CRM systems (Endear is a plus)Key Qualifications Store Manager or Assistant Store Manager Experience (or relevant management experience)6+ years' of customer service industry experience3+ years' of retail leadership experienceProficient in MS Office (MS Excel in particular)Problem-solving attitudeProven experience in people management, preferably in a retail environmentExperience in attracting, developing, and motivating top talentExperience in developing collaborative relationships and influencing teamsManage conflict, lead, and hold others accountableMustbe able to work weekends and holidaysPassion for learning, sharing LWP's core values, including positivity and kindnessAccepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
How many years of retail experience do you have?
How many years of customer service experience do you have?
Do you have visual merchandising experience?
Do you have inventory management experience?
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