About the TeamOn the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.
About the RoleStrategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the regional Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home.
You're excited about this opportunity because you will…Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goalsPresent quarterly business reviews that highlights wins and opportunity areas for your merchant accountsMinimize churn and redirect our partners to opportunities of expansion, using DoorDash productsUse data to test daily operational processes to keep our merchants efficientWork with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platformWe're excited about you because…You have 3+ years of experience in a post-sales or Account Manager role or related experienceYou empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoptionYou are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)You manage a book of business, with clients in small to mid-sized markets
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