Our client, in the Financial Services industry, is seeking a Supervisor of Credit Card Services to join their team. The Supervisor of Credit Card Services is responsible for managing, implementing, integrating, maintaining, and administering the day-to-day operations of the Credit Card Services department. The incumbent will be responsible for the daily supervision, evaluation, and coordination of the Credit Card Services team.
This position will establish performance benchmarks while securing production by ensuring that staff members are trained with proficient skill sets, as well as by proactively removing obstacles to ensure a smooth and consistent workflow. These actions require an effective partnership with the other Supervisors in Consumer Lending, the Manager of Credit Card Services, and the VP of Consumer Lending to achieve optimal results.The Supervisor of Credit Card Services position requires expert product knowledge as well as the general inter-dependencies within Consumer Lending.The Supervisor is a direct member support role that requires effective and professional customer service to our members as well as internal partners.
The Supervisor of Credit Card Services will coordinate all activities with other functional areas including Consumer Lending Operations, Member Services, Marketing, and ITS to enhance members' ability to conduct business whenever and wherever they wish. The Supervisor of Credit Card Services will lead and organize the Credit Card Services team with the primary focus of delivering the highest member service standard possible.This position serves as the main contact for multiple systems and manages vendor relationships relating to these systems.
Ultimately, as a leader within the department, the Supervisor of Credit Card Services will ensure the Credit Card Services team routinely demonstrates expert knowledge of policies, processes, and systems as well as engage industry best practices to promote deepening of their business acumen.
Job Title: Supervisor, Credit Card Services Location: Laurel, Maryland (Hybrid) Type: Full-Time, Direct Hire What's Needed? 2-year AA degree preferred and minimum 4 years related experience; additional experience or knowledge preferred in electronic payments/products industry. Project and team management experience. Two years supervisory or lead/senior experience. In lieu of preferred AA degree, minimum 5+ years of current, successful experience performing in electronic payments/products environment required. Experience with MeridianLink is a plus! What's in it for me? Opportunity to work with one of the Top 50 Credit Services in the United States! Ability to join an organization with an excellent, family-oriented work environment. Competitive and comprehensive benefits package.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.