Description
As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.
As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.
Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.
Responsibilities: Managing labour costs through effective floor managementControlling food & paper costs using order guidesEnsuring that product launches and promotions are executed with perfectionResolving Guest issues, as well as working with your team to minimize issuesParticipate in the recruitment processTraining new Team MembersTrain, remind and encourage Team Members to follow all Health & Safety policies and program we have in placeCoach & discipline Team Members as neededBe a leader and always lead by example by following all Tim Hortons policies and proceduresPlan, organize, direct, control and evaluate daily operationsFoster a positive work environment through leadership and example Physical Demands: Walking and standing for long periods of timeAble to lift and carry up to 20 kg / 45 lbsAble to help as needed in receiving large deliveries up to twice a weekAble to transition between cold (e.g. freezer) and hot (e.g. oven) working environmentsAbility to work under pressure in a high fast-paced environment adhering to tight deadlines Availability:
Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts. Requirements Education - Secondary (high) school graduationExperience - Minimum 1-year experience in the quick-service restaurant industryComputer Skills - Point of Sale System, Microsoft Office - Word, Excel, OutlookClearview experience an assetExcellent written and verbal communicationStrong leadership and interpersonal skillsCustomer service mindset Company Information Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.