Supplier Relationship Manager

Site Name: Cambridge Binney Street, Cambridge 300 Technology Square, USA - Massachusetts - Boston, USA - Massachusetts - Waltham, Waltham
Posted Date: Oct 9 2024
R&D Engineering Services (RDES) provides Facilities Management, Engineering and Capital Project services tailored to the needs of R&D across its technical sites within GSC's Engineering and EHS organization.
The Strategy & Governance team is charged with managing the supplier relationship and operational management of key strategic FM suppliers globally for the RDES organization.
The Supplier Relationship Manager will ensure there are clear management controls for governance, performance management, business communication and contracting administrative procedures to ensure that all parties involved in the delivery and receipt of services understand their accountabilities and responsibilities. They will be responsible for monitoring benefit delivery and managing contract risk such as contract escalations, issue management and resolution.
The Supplier Relationship Manager is expected to play a critical role in coordinating Research and Development Engineering Services (RDES) inputs into the next generation Enterprise FM (EFM) contract and overseeing transition across RDES sites.
This role will foster a culture of transparency and trust with operations teams, service partners and customers by being present a minimum of 3 days on site per week.
This Supplier Relationship Manager position will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:
Implement RDES' EFM project to plan including but not limited to representing RDES in enterprise fora; inputting to GSK procurement-led contract negotiations; coordinating key deliverables; managing stakeholder communications and engagement; managing risks and issues.
Responsible for the holistic service provider performance across the enterprise and the Innovation program to ensure value enhancement to GSK.
Establish and maintain excellent working relationships with service providers and partner with R&D Site Operations to seek opportunities to improve performance and reduce costs.
Work with R&D Site Operations to develop annual supplier objectives for enterprise oversight; facilitate and encourage cross regional working.
Provide service provider management information and insights from service delivery to the R&D Engineering Services Leadership team.
Lead regular supplier performance management & reporting including contractual governance providing oversight of the supplier's enterprise FM performance through senior governance meetings.
Implement and deliver a contract assurance program to ensure contractual obligations are being met or exceeded.
Develop and lead the training position of contract mechanisms. Provide proactive support to the sites during the early stages of transition to resolve contract related issues and supplier related escalations.
Ensure 3rd party risks are managed and aligned to GSK TPO requirements; where new services and/or additional sites are requested, work with both the business and service providers to determine and confirm these requirements.
Deliver Change Request contract management, ensure correctly applied, aligned to commercial model and track/manage completion of documentation.
Track and report overall enterprise benefits delivery including Innovation across the business units.
Manage Escalation / Issue management channels for both providers and GSK to support effective working.
Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals:
Bachelor's degree in business, Science or Engineering
5+ years' experience with contract management.
Experience managing regional/global Facilities Management contracts and establishing governance processes to verify service delivery.
Preferred Qualifications: If you have the following characteristics, it would be a plus:
Ability to establish and maintain excellent working relationships with external service providers and developing supplier objectives for enterprise oversight.
Extensive competence in facilities management and procurement.
Proven ability implementing and delivering a contract assurance program to ensure contractual obligations are being met or exceeded.
Proven ability managing escalation/issue management channels with external providers to support effective work.
Ability to establish strong working relationships with key external contract partners, to deliver appropriate site services in agreement with established contracts.
Financially literate, analyze budget performance for relevant cost centers, Capex and P&L
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Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
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