Supply Chain Mgr II (Delivery Experience), Robotic Supply ChainThe Deployment Order Manager is a role responsible for execution performance for Amazon Robotics customers. This includes, but is not limited to, end-to-end Deployment order management, Problem Service Reports, post-deployment support, internal material requisitions, delivery troubleshooting, supply gap troubleshooting and inventory health review.
The Deployment Order Manager is a motivated self-starter who's passionate about managing operational processes, analyzing trends, and recommending and implementing process improvements. The successful candidate is inquisitive, enthusiastic about technology, energized by the challenge to raise the bar, has strong writing and communication skills, demonstrates sound judgment, has a keen attention to detail, and actively supports and fosters a culture of inclusion.
Key ResponsibilitiesActively supporting and fostering a culture of inclusionManaging Deployment Engineering orders for multiple projects at a timeExecuting Equipment Install Plan (EIP) vs Sales Order (SO) mismatchesPartnering with procurement and logistics teams for site health readinessCommunicating site health readiness to the customerResolving and troubleshooting customer ticket issuesTroubleshooting system deficienciesDriving operational excellence by contributing to KPIs and SLAsContributing to process improvements, cost optimization, and sustainability initiatives in collaboration with Robotics Supply Chain leadershipMinimum Requirements3+ years of program or project management experience3+ years of working cross-functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experience2+ years of supply chain experienceBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvements3+ years of driving end-to-end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon Disability Accommodations.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Amazon Employee Benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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