Company Overview Join a dynamic and forward-thinking company renowned for its expertise in emerging and complex technologies. We cater to a diverse range of clients, from small businesses to large enterprises across various sectors including retail, non-profit, and government. Our commitment to delivering top-notch solutions is reflected in our dedication to employee growth, ongoing training, and maintaining certifications with industry leaders such as Dell, HP, Cisco, and Microsoft. We offer a collaborative work environment where your skills and contributions are highly valued and supported.
Position Overview We are expanding our team and seeking two Level 2 Service Desk Engineers who are passionate about technology and exceptional customer service. In this role, you'll spend the initial 3-5 weeks in Oak Brook, Illinois for onsite training, followed by a hybrid work schedule of 3 days in the office and 2 days working from home. This is an excellent opportunity for IT professionals who are eager to make a significant impact while growing their careers within a supportive and innovative team.
Responsibilities Support Calls: Handle support calls and provide remote assistance to clients.Technical Troubleshooting: Diagnose and resolve issues related to desktops and networks.System Management: Install and update operating systems, software, and antivirus programs.Issue Communication: Effectively communicate technical issues with the appropriate engineering team and collaborate with Senior Engineers to resolve complex problems.Client Support: Remove viruses, install antivirus software, and assist in training end users. Requirements Experience: Relevant experience in the IT industry is required; Managed Services experience is a significant plus.Technical Skills: Proficiency with Microsoft Technologies (Windows 10, Server 2012, 2016, 2019), Active Directory, and familiarity with Cloud environments or Microsoft Office 365 and Google platforms is desirable.Soft Skills: Self-motivated with excellent time management, communication skills, and a problem-solving mindset. Ability to handle multiple tasks and maintain patience while assisting end users.Personal Attributes: Demonstrated integrity, humility, and teamwork skills. Salary and Benefits Salary: Competitive range of $70k-$80k, highly dependent on experience.Training: Comprehensive onsite training with ongoing career development opportunities.Health Benefits: Health, dental, and vision insurance plans with employer participation.Retirement: 401(k) plan with employer match.PTO: 15 days of paid time off starting from day one.Additional Perks: Short and long-term disability coverage, life insurance fully covered by the employer, company lunches every Friday, and regular company outings and parties. Enjoy a hybrid work model with flexibility to work from home. If you're a driven IT professional ready to grow your career with a company that values technical expertise and client satisfaction, we'd love to hear from you! Apply today to join our innovative and supportive team.
