AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career?Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.Come and join our community!Full Time PositionRemote work available.General DescriptionAdministers, coordinate changes, manages, and provides support for the applications to ensure their correct performance.Essential Duties and ResponsibilitiesResponsible for administering the applications assigned.Validates application usability and monitors system stability, ensuring that all operational tasks run error-free, and application performance is optimal.Manages recurring procedures of the applications.Keeps up to date documentation of all application procedures.Collaborates in the coordination of annual certifications for the assigned applications.Analyzes new requests and other application related investigations.Manages incidents to ensure they are reported and documented.Ensure each incident is analyzed, diagnosed and that its root cause is found.Recommends new controls to avoid incidents. Ensures communication with all BU andOperational Teams affected. Reports the issue, status, and diagnosis.Coordinates Release Management/System enhancement.Collaborates in the process of task prioritization.Establish planning and execution of tests, usability and certification of application releases and changes.Ensure vendor's recommendations are effective and meet BU needs.Ensure that time frames are met according to all requirements.Ensure inclusion and integration of other applications that may impact the owned application performances.Manage ad-hoc requests of the applications in charge.Communication skills for the management and performance with internal and external customers and third parties.Support to the officers in the sales of commercial services (visits to customers with the officers).Ability to offer commercial services training that supports both internal and external customers.EducationPreferably a bachelor's degree in Computer Science or Information Systems or certification related to Information Systems.ExperienceExperience administering applications.Experience with applications implementations and upgrades is preferred.Experience with incident management.Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.If you have a disability and need assistance with the application process, please contact ******. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.If you are a California resident, pleaseclick hereto learn more about your privacy rights..Popular is an Equal Opportunity EmployerLearn more about us atwww.popular.comand keep updated with our latest job postings atwww.jobs.popular.com.Connect with us!LinkedIn|Facebook|Twitter|Instagram
