Overview IMI plc
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone.
We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
Our partnership approach breaks through problems and reduces complexity. We don't invent in isolation - we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.
Role Overview :
This entry-level engineering position provides optimal support to customers and distributors and enhances sales growth by improving customer satisfaction. Provide technical phone and email support to customers regarding Bimba enterprise-wide products. Apply knowledge of cataloged products, technical design and product use in order to assist customers in the application of enterprise-wide products. Primary focus is to provide price quotations for non-standard (Special) products. Applies advanced skills in area of specialization. May adapt procedures and techniques to meet special needs. Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only complex issues to a higher level. Works under minimal supervision. May periodically assist in the training of lower level employees.
Work Environment :
Location: University Park, IL
Position Type: Hybrid
Key Responsibilities :
Primary Responsibility is to satisfy any customer/distributor requests for quote received at Bimba, across all product lines. Primary deliverable will be final quotations sent to distribution or to other sister site companies within Bimba/Norgren.
Additional (Secondary) Responsiblities may include:
Provide Technical Assistance to Customers/Distributors: requiring research or practical experience of product or application. New and Maintenance: requiring the ability to carry out requests that will initiate or alter previously documented items such as taking and maintaining orders and understanding the impact and initiating order changes. Informational: requiring research and understanding of readily accessible information such as in catalogs, ATP, delivery. Perform other related duties as assigned. These other related duties may include: Technical: author technical bulletins; develop market information for product improvement, new product opportunities, etc. Author and maintain deviation schedules. Maintenance: Updating quotations, summary/trend analysis work such as sample effectiveness and quote summary; returned goods processing. Informational: including gathering of information to enter into the customer database. Communications: Performs sales presentations as required, including active participation as an instructor at Bimba seminars and/or participant in customer/distributor product presentations. Critical Competencies for Success: Bachelor's degree in Engineering or Engineering Technology. Degree must include completed coursework in electronics or electric theory. A bachelor's degree may be substituted with an associate degree in a technical field that included coursework in engineering and electronics, and three years of related technical customer support work experience. Stong communication skills, including verbal and written communication in a problem solving context. What IMI Can Offer You
At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs.
See below for a general overview of our amazing perks and benefits: Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share Best-in-class 401K plan with zero vesting and up to 6% contribution matching 14-week maternity leave at full pay following one year of service (Adoption benefits are equivalent) 4-week paternity leave at full pay following one year of service (Adoption benefits are equivalent) Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups PTO, encompassing inclusive holidays Career Development opportunities (IMI's 'Catalyst' Program) Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy. Mental Health and wellness programs to support you and your family Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee Free financial advisors, webinars, and classes through Charles Schwab Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%
**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**
Health & Safety
The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.
Health, Safety, and Environmental Duties - At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.
Code of Ethics
IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.
Changes to This Job Description
IMI may amend this job description in whole or part at any time.
IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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