Job Description
**DEPARTMENT: Service Delivery Manager (SDM)**
* Responsible for leading entire life cycle of transitioning technology operations to co-source model through to steady state service.
* Develop and implement technology operation practice to meet audit, security & risk standards, controls and compliance including reporting & KPIs.
* Formulate disaster recovery and resiliency approach including roadmap and processes that align with business recovery goals.
* Assist in transformation of technology operational processes and tools.
Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Independently performs advanced business and project analysis for the most complex and largest projects.
ESSENTIAL JOB FUNCTIONS are listed below:
Responsibilities include the following for large projects and/or enterprise programs
* Leads business analysis on strategic enterprise projects across the organization
* Partners with Enterprise Architecture to adopt a framework to transition artifacts between disciplines throughout the operating model and across the enterprise
* Establishes enterprise business analyst skill set (experience in multiple business domains)
* Utilizes significant experience planning and facilitating analysis workshops with multiple stakeholders
* Demonstrates the core competencies of innovation (creative thinking, problem solving, synthesis/reorganization, collaboration, etc).
* Formulates business strategies, operations, and opportunities to develop technology capability roadmaps that are aligned with organizational business roadmaps
* Develops and implements business analysis standards and ensures compliance with standards.
* Creates and communicates capabilities and scope plans to all levels of business technical staff.
* Leads the Community of Practice for business analysis
* Coaches, mentors, and trains less experienced business analysts across the enterprise.
* Provide an expert level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.
* Research best practices to develop innovative solutions for complex process improvement efforts or business needs.
* Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for multiple departments or a small business unit - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and define actionable items to achieve results.
* Plays the key role in the strategic planning process for the IT organization, acting as a lead advisor to senior business leaders, the IT leadership council, and governance committee.
* Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities.
* Guides the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.
* Analyzes portfolio performance, and promotes changes in investment mix to achieve goals.
* Executes opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business.
Minimum Requirements
**BASIC QUALIFICATIONS**
Education: Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
Experience: In addition to any experience required above, 10 years of relevant work experience is required.
**Additional Requirements**:
* 4-5 years business analyst or project management experience in a co-source or outsourced operating model
* 1-2 years leading program level infrastructure and/or application projects
* 2+ years experience in large operational model transformations through company acquisition, divestitures or organizational redesign
**Preferred Requirements and Qualifications:**
* Leading infrastructure and application modernization efforts at the portfolio level
OTHER REQUIREMENTS
* Strong Communication Skills.
Physical demand level is Sedentary
