Technology Support Assistant

Salary : $61,668.00 - $78,732.00 Annually

Location : Santa Monica and/or Malibu, CA

Job Type: PERMANENT, 12-MONTH

Job Number: 540319-25-01

Department: INFORMATION SERVICES

Opening Date: 08/22/2024

Closing Date: 9/13/2024 4:00 PM Pacific

BASIC FUNCTION AND QUALIFICATIONS

Classified Employee's Salary Range: A-42

This recruitment is to establish a one (1) year eligibility list for current vacancies and future opportunities

Note: Our Technology Support Assistant is a full-time, 40 hours/week position that requires being onsite, without the option of hybrid or remote work.

BASIC FUNCTIONUnder general supervision, provides technical support, troubleshooting, and repair of technology throughout the district.

MINIMUM QUALIFICATIONS
EDUCATION:
A high school diploma or recognized equivalent.

EXPERIENCE:
One (1) year of experience providing technical support and troubleshooting computer hardware, software, and peripheral devices.

ADDITIONAL REQUIREMENTS/INFORMATION:

A valid California Driver License and availability of private transportation or ability to provide transportation between job sites is required.

REPRESENTATIVE DUTIES, KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

Note: The statements herein are intended to describe the general nature and level of work performed by employees, and not to be construed as an exhaustive list of responsibilities of personnel so classified.

REPRESENTATIVE DUTIES Perform installation, configuration, trouble-shooting, and repair for computer, computer peripherals, and application software. Perform setup and administration of file, mail, and client services. Perform setup and administration of network and computer-based security provisions, policies, ongoing monitoring, and maintenance for virus Internet content protection and removal of malware. Perform setup and administration of individual access accounts. Install cables necessary for computer systems and network equipment throughout the District; assist with the setup, configuration and maintenance of local area networks (LANs) and wide area networks (WANs). Assist personnel and related clientele in the operation of computers, local and network printers, file services and other related peripheral equipment (mobile devices, tablets, Smart Boards, projector, scanner, etc.). Prepare and maintain records of Help Desk Tickets and work performed. Perform security and virus monitoring and appropriate corrective maintenance. Recover systems from hard disk failures with minimal data loss; retrieve lost data from hard or floppy media after deletion or disk crash utilizing appropriate solutions. Assist personnel and related clientele with manufacturers' technology support and warranty issues. Perform operating system installation and upgrades, particularly with OS-X and Windows servers. Assist in coordinating technology support for all district and state testing needs. Perform summer and off-schedule maintenance and upkeep of technology equipment. Maintain site technology inventory for all computers and computer peripherals. Construct or reconstruct computer equipment; align, adjust, and calibrate equipment in accordance with specifications; test and replace defective components Provide reconfiguration and imaging of equipment at the open and close of the school year or when necessary. Coordinate donated equipment, organize technology resources, and assist in district projects. Attend all required training sessions and meetings, and successfully interact with teachers, administrators, and students. Perform related duties as assigned. KNOWLEDGE: Equipment, procedures, supplies, materials, and general principles related to personal computers Windows and Macintosh client and server operating systems Major software applications such as Microsoft Office Suite, Adobe, Read180, Lexia, etc. Major web-based applications such as Google Drive, Google Docs, GoToMeeting, etc. General District and department operating procedures Record-keeping and filing techniques File backup and recovery of storage systems Software licenses management and copyright laws Installation of applications and operating system software Web based applications Active/Open directory Projectors and interactive boards Basic networking and wireless knowledge CORE COMPETENCIES: Attention to Detail - Focusing on the details of work content, work steps, and final work products Critical Thinking - Analytically and logically evaluating information, propositions, and claims Customer Focus - Attending to the needs and expectation of customers Oral Communication - Engaging effectively in dialogue Professional & Technical Expertise - Applying technical subject matter to the job Self-Management - Showing personal organization, self-discipline, and dependability Teamwork - Collaborating with others to achieve shared goals Using Technology - Working with electronic hardware and software applications SUPERVISION AND WORKING CONDITIONS Supervision:

General supervision is received from higher level management within Information Services. No supervision is exercised.

WORKING CONDITIONS
ENVIRONMENT:
Incumbent will work on school campus (classroom, offices, labs, and libraries) with constant interruption.
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard; sitting or standing for extended periods of time; lifting and moving moderately heavy equipment; bending at the waist, kneeling or crouching
Will view computer monitor for extended periods of time.

SELECTION PROCEDURES

THE APPLICATION PROCESS:
To be considered for an employment opportunity with the Santa Monica-Malibu Unified School District, it is necessary for you to complete an official District Application and Supplemental Questions. Resumes will not be accepted in lieu of an application. The application is part of the examination process and is part of your total evaluation of qualifications for employment.

THE EXAMINATION PROCESS:
For those candidates who meet the minimum qualifications, the examination process will consist of any one or more of the following: Training and Experience Evaluation, Written Test, Performance Test, and/or Structured Interview. Additional information pertaining to the examination process will be emailed to those candidates who meet the minimum qualifications.

EXAMINATION PROTESTS:
Protest of any part of the examination process must be in writing and received in the office of the Director of Classified Personnel no later than five (5) working days from the date you were notified of examination results. All notifications are sent electronically via email. Any protest must include rationale to support the protest and must be based on illegal discrimination, abuse of discretion, or procedure/process error. We are not responsible for any incoming mail that is lost or misdirected after it has been entrusted to the US Postal Service.

ACCOMMODATION FOR DISABLED:
If you have a disability that may require an accommodation in any of these examination procedures, please notify the Personnel Commission in writing at the time you submit your application.

ESTABLISHMENT OF ELIGIBILITY LIST:
This examination process shall be open to all qualified applicants and shall result in one integrated eligibility list. All eligibility lists shall be established in accordance with Personnel Commission rules and shall be established for a period one (1) year, unless otherwise noted, or until there are fewer than three (3) ranks of eligible candidates who are available. Candidates are placed on the eligibility list in rank order according to their final examination score. Final examination scores will not change, but ranking may change as other candidates are added or removed from the list.

ADVANCED STEP PLACEMENT:
Generally, new employees start at the first step on the appointed salary schedule. When filling a permanent vacancy, a new employee may request a higher salary placement based on having training and experience that greatly exceeds the minimum qualifications. An employee may submit a formal request for advanced step consideration on or after the first day of employment. Education transcripts, training certificates, and additional references may be requested for verification purposes.

HOW YOU WILL HEAR FROM US:
All correspondence and notifications regarding this recruitment will be sent to the email address you provide. It is your responsibility to review, follow instructions, and respond to information in a timely manner; as if it was a function of your job.

The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.

IMPORTANT INFORMATION FOR
JOB APPLICANTS

ACCOMODATION FOR DISABLED: If you have a disability that may require an accommodation in any of these selection procedures, please notify the Personnel Commission in writing and attach your request to the completed application packet.

PREFERENCE POINTS: Seniority credit, based on length of service, is added to the final passing score of permanent employees. Veteran's credits are added for entry level examinations as follows: 5 points for non-disabled veterans; 10 points for disabled veterans. "Veteran" is defined as serving at least 30 days active duty during war or qualifying armed conflict. A DD-214 must be presented on or before date of the examination.

ELIGIBILITY LIST: Candidates who pass the examination will be placed in rank order on the eligibility list. Final selection will be made from the top three available ranks only. When a promotional and open eligibility list is established, the promotional list will be used first. Eligibility lists are usually established for one calendar year.

CONDITIONS OF EMPLOYMENT: All potential employees must provide evidence of their identity and authorization to work in the United States before they will be hired. State law requires employees to provide proof that they have had a recent negative tuberculosis test result. All new employees are fingerprinted and conviction records, if any, are checked.

SALARIES, MERIT INCREASES & ADVANCED STEP PLACEMENT: Salaries generally begin on the first step of the appropriate salary range. Permanent employees receive an increase after six months of continuous satisfactory service and equal raises based on merit at subsequent one year intervals for a total of five increases. Relevant experience and/or education in excess of entry requirements may permit employment at other than the first step. If employed at a higher step, salary increases are granted annually until reaching the end of the salary range.

BENEFITS: Permanent employees will receive paid holidays, sick leave, vacation and longevity benefits per bargaining unit contract or Personnel Commission Merit Rules. The District offers a comprehensive package of insurance benefits to full-time employees and their families, which includes major medical and dental. (Permanent employees who work less than full-time, but a minimum of four (4) hours will contribute an amount proportionate to the number of assigned hours for major medical and dental.) Employees belong to the Public Employees' Retirement System to which the District makes contributions approximately equal to those deducted from the employee's pay.

Assuring Equal Opportunities through the Merit System since 1938.

SANTA MONICA-MALIBU UNIFIED SCHOOL DISTRICT
PERSONNEL COMMISSION
1717 4th Street
Santa Monica, CA 90401

The Santa Monica-Malibu Unified School District does not discriminate based on actual or perceived sex, age, ancestry, color, ethnic group identification, gender, mental and/or physical disability, national origin, race, religion, sexual orientation, and a person's association with a person or group with one or more of these actual or perceived characteristics.

(Revised April 2008)

01

PLEASE READ THE FOLLOWING STATEMENT: The information you provide on this application will be used to determine if you meet the minimum qualifications. Please be accurate, truthful, and thorough in your responses as your application is part of the selection process. Referring to your application/resume, listing "see resume", or incomplete responses will NOT qualify as a response to any question and may result in DISQUALIFICATION.Your experience, education, training, and certification must be listed on your application in order to be considered. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process and possible bar from future employment opportunities with Santa Monica-Malibu Unified School District. I confirm that I have read, understand, and accept the above terms

02

Please read the following statement regarding compensation: New employees start on the first step (Step A) of their classification's salary range. Technology Support Assistant begins on step A: $29.65 per hour. On the first day of employment, new employees will be given 60 days to submit a formal request for advanced step placement.Employees who have experience and education that greatly exceed the minimum qualifications may be considered for placement on steps above A. ONLY INFORMATION ON YOUR APPLICATION WILL BE USED TO DETERMINE ADVANCED STEP PLACEMENT.Transcripts, certificates, and additional references or materials may be requested for verification purposes. I confirm that I have read, understand, and accept the above terms

03

Select the option below that best corresponds with your employment status: I am a current employee of SMMUSD I am a former employee of SMMUSD Neither of the above

04

If you are a current or former employee of SMMUSD, please list the year you were hired and your classification title(s).

If you are not a current or former SMMUSD employee, type N/A.

05

Select the option below that best describes your highest level of education completed. Some High School High School Diploma or recognized equivalent Some college coursework Associate's degree Bachelor's degree or higher

06

Select the option below that best describes the amount of experience you possess performing duties related to providing technical support: No experience in this area Some experience, but less than one year One year but less than two Two years but less than three Three years but less than four Four years or more

07

Please provide a thorough description of your professional experience related to providing technical support.In addition to your experience, be sure to include the name of the organization(s) in which you gained the experience, dates of employment, and your job title.If you do not have experience in this area, please list "NA."PLEASE NOTE: Your response will be used to evaluate if you meet the minimum qualifications.

08

Select the option below that best describes the amount of experience you possess performing duties related to troubleshooting computer hardware, software, and peripheral devices: No experience in this area Some experience in this area, but less than one year One year but less than two Two years but less than three Three years but less than four Four years or more

09

Please provide a thorough description of your professional experience related to troubleshooting computer hardware, software, and peripheral devices.In addition to your experience, be sure to include the name of the organization(s) in which you gained the experience, dates of employment, and your job title.If you do not have experience in this area, please list "NA."PLEASE NOTE: Your response will be used to evaluate if you meet the minimum qualifications.

10

Technology Support Assistant is a full-time, 40 hours/week position that requires being onsite, without the option of hybrid or remote work. Yes, I am interested in the 40hrs/week assignment, with the understanding that there are no hybrid or remote work options. No I am not interested in this assignment.

11

Do you currently possess a valid California Driver License and availability of private transportation or ability to provide transportation between job sites? Yes No

Required Question