Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 1,400+ passionate team members across 40+ locations and growing!
Atwell, LLC is a proud recipient of the following 2023 awards:
8 consecutive years in a row as a "Best Places to Work", "Hot Firm Nationally" by Zweig group Recognized as #7 in the "Top 100" firms in the US by Zweig Group Recognized by ENR #74 in the ENR Top 500 and ranked in every region; Recognized in Crain Magazine's "Fast 50" for the fastest growing firms Named in the "Top 50 Coolest Places to Work" by Crain Magazine A Technology Support Specialist will display superior talent in providing end-user support for Atwell employees across the country. In this role, an employee will demonstrate creative problem-solving skills and develop and develop proficiency in regards to the essential functions of the job found below.
Responsibilities: Respond to requests for technical assistance in person, phone & electronically. Troubleshoot all technical-related user issues, including hardware, software, account, and printer issues. Communicate technical information to both technical and non-technical personnel. Install and support various software applications as needed and approved. Follow all company processes and procedures. Log all support-related tasks in the company ticketing system. Provide support in the maintenance of the company's network and infrastructure as directed. Maintain passwords, data integrity, and file system security according to company policy. Set up and deploy workstations, servers, networks and printers. Manage inventory for workstations, laptops and other IT asset in company tracking system. Stay current with system information, changes and updates. Support Mitel VOiP phone systems and configure & deploy desk phones as directed. Support and troubleshoot for AutoCAD and other company design software. Support servers across the organization as directed. Support backup systems and their integrity. Support the company data replication system and archives. Support network infrastructure. Provide afterhours support for all critical systems. Assist and help manage and deploy company cell phones and other mobile devices. Assist with technology outages as needed. Travel as assigned and needed. Additional projects and tasks assigned as needed. The ability to take initiative and solve problems with limited direction. Qualifications: 5 years of experience in a corporate setting performing the essential functions of this position as discussed above. Bachelor's Degree in IT related field preferred Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, & Canon Experience with the following software: MS server 2008, 2012, & 2016, MS OS Win10, MS Office 2010, 0365 and Active Directory #LI-SK1
Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.
Work/Life: Generous Paid Time Off Paid Parental Leave Flexible work schedules are available for some positions Tenure Awards - Travel Vouchers to see the world based on your travel preferences Money: Competitive Compensation packages Annual bonuses, spot bonuses and peer recognition awards 401(k) plan matching formula is 50% of your contributions up to 6% Tuition Assistance Student Loan Repayment up to $25K Paid Licensing / Certification Fees and Renewals Financial Rewards for Obtaining Licensure Employee Referrals up to $5,000 Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.) 'Atwell'ness: Medical (BC/BS), Dental (Delta), and Vision (VSP) Health Savings Account & Flex Spending Account options Employer paid LTD, STD, and life insurance Metlife Supplemental Benefits covering accident, hospitalization, and critical illness Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services