Telephone Representative I

Agents are responsible for providing excellent service and support to our financial clients with their retirement programs.
Must be proficient in English: verbal, written, and speaking skills are required.
Escalate the matter to a supervisor
Exceptional customer service skills including effective and efficient problem solving and analyzing skills.
Professional, friendly, positive, upbeat, and calming tone of voice with ability to defuse difficult callers.
Ability to maintain control of the call by de-escalating issues.
Availability to work Monday through Friday. Operational hours are from 8:00 am to 10:00 pm. Shifts from 12:00pm to 9:00pm and 1:00pm to 10:00pm.
Must be reliable, dependable, and on time.
Other duties as assigned.
Requisitos:
EDUCATION: Minimum High School Diploma or equivalent. Some College preferred
EXPERIENCE: Preferred 1-2 years of experience in customer service.
LICENSURE/CERTIFICATION: n/a
KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE: Demonstrates Proficiency in Communication & Written skills. Accuracy and spelling in typing.
SECURITY MEASURERS AND CLEARANCE: Completion of a satisfactory background check and drug test when applicable.
EMPLOYEE CLASSIFICATION: Non-Exempt
PLEASE SUBMIT YOUR RESUME IN ENGLISH