User Support Analyst

Our Client is looking for an User Support Analyst in the Dallas or Houston area.

The User Support Analyst will assist in the internal Information Technology Help Desk. He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals. This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience.

Major Duties and Responsibilities: Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner

Addresses complicated support issues

Contributes to the installation, maintenance, and configuration of workstations, office machines, and other technology devices

Identifies, researches, and resolves high-level technical problems

Works with staff to customize solutions and/or contacts vendors if needed

Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks

Knowledge, Skills & Abilities: Familiar with a variety of IT concepts, practices, and procedures

Ability to handle long term projects from beginning to end

Ability to follow-through on multiple projects simultaneously

Ability to communicate effectively with management and staff

Detail oriented

Team oriented individual

Possesses good communication skills in order to assist the user support team

Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices

Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools

Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking