Vice President, Global Customer Success About the Company Leading E-learning platform
Industry
E-Learning
Type
Privately Held
Founded
1990
Employees
1001-5000
Funding Categories Curated WebTechnologyInformation Technology & ServicesConsulting & Professional ServicesE-LearningDistance LearningE-learning CompaniesEducationOnline Teaching and LearningSoftwareSoftware Development & DesignTraining Specialties elearningtraininglearning solutionscoursewarelearning management system (lms)content developmentcomplianceleadershipcertificationslearning management Business Classifications SAASB2BEnterprise About the Role The Company is seeking a Vice President, Global Customer Success to lead the strategic development and execution of a comprehensive customer success strategy. The successful candidate will be a visionary leader, responsible for driving the success, satisfaction, and retention of the global enterprise customer base. This role requires a deep understanding of customer success best practices, the ability to build and scale a world-class customer success organization, and a focus on ensuring that customers achieve their desired outcomes and maximize the value of the company's products and services. The VP will work cross-functionally with sales, product, marketing, and professional services to align customer success strategies and ensure a seamless customer journey.
Candidates for the VP, Global Customer Success position should have at least 15 years of experience in customer success, account management, or a related field, with a minimum of 7 years in a senior leadership role. A Bachelor's degree in business, marketing, or a related field is required, with an MBA or equivalent experience preferred. The ideal candidate will have a proven track record of leading and scaling global customer success teams, particularly in a high-growth environment, and experience in a SaaS, technology, or complex B2B setting. Key skills include strategic thinking, problem-solving, and a data-driven approach to decision-making, as well as excellent communication, and interpersonal skills. The role also demands the ability to travel globally and experience working with diverse teams and customers across multiple geographies.
Hiring Manager Title
SVP of Global Professional Services/Customer Success
Travel Percent
Less than 10%
Functions Sales/RevenueAccount Management/Optimization
