Vice President, Global Solution Engineering About the Company Innovative provider of integrated customer support & communication software solutions
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2010
Employees
5,001-10,000
Funding
$200+ million
Categories CRMInformation ServicesInformation TechnologySaaSSoftwareInformation Technology & ServicesTechnologyCloud ServicesComputersDesign ServicesIntegration ServicesIT Management Specialties customer support softwarehelpdeskweb 2.0saassupport ticket systemweb based support ticket systemcrmitsmapplicant tracking systemconversion optimization suiteand conversion optimization suite About the Role The Company is seeking a VP - Global Solution Engineering to lead and inspire a high-achieving team of Solutions Engineers and Solutions Architects. The successful candidate will be a strategic visionary with a proven track record in guiding pre-sales teams, possessing the technical expertise to lead in the creation of impactful product demonstrations, and the business acumen to translate technical features into compelling business value. This pivotal role involves overseeing the global field segment SE teams, managing leaders across various market segments, and providing strategic direction to ensure that pre-sales initiatives are effectively aligned with business objectives. The VP will also be responsible for team leadership, mentoring, and fostering a culture of excellence, collaboration, and diversity.
Key responsibilities for the VP - Global Solution Engineering include team leadership and mentoring, strategic planning, solution development, customer engagement, and cross-functional collaboration. The role requires a leader with a solid technical foundation, experience in programming, and a background in the DevOps sector. The ideal candidate will be adaptable, insightful, and demonstrate a commitment to excellence, with the ability to anticipate industry changes and keep pre-sales efforts at the forefront of industry advancements. A degree in computer science or a related field, or equivalent experience, is preferred, along with a strong focus on customer relationship management and a proactive approach to driving global pre-sales success.
Hiring Manager Title
Chief Field Operations Officer
Travel Percent
Less than 10%
Functions EngineeringInformation Technology