Vice President Of Operations

Vice President of Operations About the Company Excelling provider of mission-critical software solutions

Industry
Computer Software

Type
Public Company

Founded
1976


Employees
1001-5000



Categories Information Technology & ServicesTechnology Specialties software solutions for utilitiessoftware solutions for governmentsoftware solutions for schoolssoftware solutions for healthcare organizations About the Role The Company is seeking a Vice President of Operations to play a pivotal role in the organization's growth and success. The successful candidate will be responsible for the operations of professional services and customer support, with a strong focus on ensuring the success of processes, staff performance, and financial achievement. This includes managing teams for the successful implementation, onboarding, training, and coaching services of clients, as well as renewal processing, client success management, and application support. The role also involves building and leading an operations team, fostering a culture of proactive engagement, and being the key point of contact for all operational issues.

Applicants should have at least 5 years of management experience, a bachelor's degree or equivalent, and a background in enterprise software implementations and support. The role requires a leader with a passion for mentoring and growing their team, a deep understanding of value drivers in recurring revenue business models, and strong skills in business process development and budget management. Experience in project management, a finance background, and excellent communication and influencing skills are essential. The Vice President of Operations will also be involved in financial forecasting, end-of-month financial activities, and must be adept at managing multiple tasks in a fast-paced environment.

Hiring Manager Title
Executive Vice President



Travel Percent
Less than 10%

Functions OperationsGeneral Management