Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
The Vice President Asset Protection is responsible for overseeing the servicing and liquidation of distressed assets within Collections, Bankruptcy, Foreclosure, Loss Mitigation, Repossessions, and Claims. The Director performs strategic planning, provides departmental oversight, and creates efficiencies managing workflows while ensuring policies and procedures, training tools, and team skill sets are in place and adhering to applicable State, Federal, and Investor regulatory requirements are in place and followed.
What you will do: Manage the Asset Protection department that includes Collections, Loss Mitigation, Foreclosure, Repossessions, Claims and Bankruptcy by mitigating delinquency and losses, and the timely reporting and filing of all claims with insuring agency. Ensure Asset Protection & Operations Policy guidelines are followed to insure consistency within default servicing and operations. Monitor staff to ensure they are being creative and proactive in offering delinquency resolution plans and loss mitigation efforts. Ensure Specialist are offering viable repayment solutions. Ensure Investor Default Servicing Guidelines are practiced and followed. Ensure workflow and procedures are put into place, trained on, and used/followed. Ensure expertise exists within staff so that staff can easily perform back up duties for coworkers ensuring business continuity. Coach all staff regularly and document pertinent issues and actions (work samples). Give regular feedback to staff on work performance by engaging in daily conversations with individuals and groups. Create and maintain an enjoyable and positive work environment for the Asset Protection team. Write and conduct monthly Performance Appraisals, ensuring formal documentation of staff performance during specified periods of time. Documents Performance Improvement. Opportunities when appropriate and is consistent among team members. Ensure expertise exists within staff so that staff can easily perform back up duties for coworkers ensuring business continuity. Reviews and approves timecards on a timely basis. Effectively manages employees in compliance with HR Operations Manual. Analytics & Reporting: Production of monthly performance reports for Board and Corporate Development identifying any trends and providing key data. Provides quarterly performance reporting and analysis compared to prior year. Researches and provides responses to audit inquiries. Analyzes data and identifies any underlying trends. Makes recommendations. Analyzes Charge Off's / Delinquencies and make recommendations to policy development. Policy Development: Receive and Evaluate Regulatory changes/updates and determines needs to make Asset Protection policy changes Write and maintain Asset Protection policy additions/changes. Submit written Asset Protection policy additions/changes to Board for approval. Investor Relations: Ensures that delinquent loans are serviced meeting investor default servicing requirements. Maintains up to date knowledge of SBA, Fannie Mae, Freddie Mac, FHLB, FHA, HUD & VA default servicing guidelines. Member Financial Data: Reviews and interprets member legal and financial documents proficiently, to offer viable loss mitigation proposal. (i.e. credit reports, pay stubs, bank statements, tax returns, bankruptcy plans) Interprets and review real estate appraisals. What you will need: Bachelor's Degree preferred 10+ years default servicing experience Required What you will earn: Competitive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer