The Windows Server Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Responsibilities Support implementation, troubleshooting and maintenance of Windows servers (2012, 2016, and 2019), including the provisioning of a Windows 11 VDI infrastructure for enclave access and program support. Support IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc. Escalation and communication of status to management and internal customers Provides Tier 2 and 3 (Escalation) problem identification, diagnosis and resolution of problems. Creates and updates ServiceNow tickets accordingly. Manages GPOs, applies security and system patching and coordinates/supports all service leads utilizing Windows servers across the program. Configures and manages Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Will be comfortable in all areas of analysis, design, installation, implementation, configuration, tuning, administration, operation, and security of mid-to-large-tier Windows systems. Be knowledgeable in the following categories: Power shell, Microsoft Exchange, Microsoft Active Directory, Trelix ePolicy Orchestrator, Virtualization and VMWare, and Amazon Web Services. Optimize system operations and resource utilization and performs system capacity analysis and planning. Analyzes and resolves complex problems associated with servers, windows applications, and software integration. Be able to respond to after-hours requests as required in a 24 x 7 environment, as needed. Required Qualifications: Five (5) to Ten (10) years experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree. Active TS/SCI Clearance with Polygraph required Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.
