Agent I - Front Desk

Overview
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
Responsibilities

Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
Communicate with Customer Care for future reservations via telephone calls.
Assist with booking guest reservations that are walk-ins.
Respond to guest requests and communicate with other departments as it relates to those requests.
Provide alternative options to guests if their requests cannot be satisfied.
Offering bell assistance to each guest upon departure.
Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
Other duties as assigned.

#indeedAC
Qualifications

High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
Ability to work flexible schedules, including nights, weekends, and holidays as required.
Must possess strong mathematical skills specific to position responsibilities.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.