Responsible for scheduling tests for procedures for radiology patients. They serve as a liaison between the Company and its clients assisting with their appointment requests.
RESPONSIBILITIES:
Handle a large volume of inbound calls in a timely manner.
Greets patients, in a professional and courteous manner via telephone.
Gains patient cooperation by providing explanations of the examination and answering patient questions.
Screening process with client to determine if all the information is completed and correct to coordinate appointment for radiology study.
Follow communication scripts and use knowledge of the company's services to go off-script when necessary.
Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team.
Build strong relationships with customers.
Have complete knowledge of the information that will be provided in every call.
Have complete knowledge of the computer systems available in order to access information to manage a phone call.
Communicate and document results of service requests from/ to clients through the client's tool provided, as well as by telephone including being able to categorize the issue correctly in the system.
Apply the proper telephone etiquette to satisfy various customers' situations by identifying voice skills to enhance good telephone presentation.
Performs other duties as assigned by Supervisor.
EDUCATION AND/OR EXPERIENCE:
High School Diploma
Experience in Customer Service Call Center is preferable
Essential commitment, attendance, and punctuality
Excellent time management and organizational skills
Excellent verbal and written communication skills
Knowledge MS Office Word and Excel
Available from 7:00am to 9:00pm (rotating shifts)
Available to work in Hato Rey, not remotely
KNOWLEDGE, SKILLS, AND/OR ABILITY:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Planning and organizational skills with the ability to handle multiple tasks in a fast-paced environment
Bilingual (Spanish and English)
Strong computer skills including proficiency with Microsoft Office applications (Excel, PowerPoint, Word and Publisher)
Customer service oriented
Attention to details
Problem solving and analytical skills
Job Types: Full-time, Temporary
Pay: $13.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Shift:
8 hour shift
Rotating shift
Work Location: In person