Branch Supervisor

CARIBE FEDERAL CREDIT UNION
Is looking for a:
BRANCH SUPERVISOR
With the following:
DUTIES AND RESPONSIBILITIES
:
Assist the Branch Manager with the operations of the Branch, with security at all levels, to include open/close of the facility, vault and safe deposit, when necessary.
Maintains highly motivated, well-trained employees, as well as effective employee relations to perform as expected or exceed according to organizational goals and standards.
Answer and/or resolve routine to complex questions related to products and/or services, policies and procedures, rules and regulations, of applicable personnel and/or members.
Supports and/or provide backup assistance to members in services and/or loan transactions; and/or in solving complex account difficulties.
Perform applicable loan interviews, analysis, processing, approval and/or disbursements.
Open new accounts, shares certificates and share draft accounts, when necessary.
Train, evaluate, direct, schedule and supervise applicable personnel to ensure the highest level of quality service to members.
Supervise, coordinate and/or control pertinent services and/or activities of the Branch.
Ensure strict confidentiality on member's personal information, as well, a respectful and cooperative relationship between employees and members, and among employees.
Completes and maintains all related reports and records, as required by the Organization.
Supervise performance and attendance of applicable personnel to ensure the highest level of quality service to members.
Manage and/or recommend purchases of equipment and/or supplies for the Branch, when necessary.
Work with internal auditor to ensure compliance with internal controls, when necessary.
Ensure the Branch is in compliance with pertinent federal laws and regulations, set forth by the National Credit Union Administration (NCUA) and/or other regulatory agencies.
Monitor key products/sales within the Branch to ensure a complete business practices for the Credit Union; a high quality of service for members; and that employees are maximizing opportunities to cross-sell Credit Unions' products.
Analyze security and safety policies and procedures, and alert staff of any changes.
Attends meetings as required and complete, summits and maintain reports/records on assigned areas of responsibility.
Assures that workstations are adequately staffed to handle incoming calls on a timely basis and that employees are trained to serve members on all credit union products and services and cross selling.
§ Consistently, maintain and improve Service & Sales Executives and Receptionist employee's skills and knowledge for high quality and efficient service delivery.
Review daily reports to assure compliance with the Organizations strategic plan, when needed.
§ Ensure service is correctly and answered properly, in established timeframe.
§ Maintain an effective operation of the systems.
§ Monitors service to ensure accuracy and professionalism of employees.
§ Actively, consistently and professionally cross sells Caribe Federal Credit Union (CFCU) products and services to meet the cross-selling goals as assigned.
§ Keeps informed on company policies and procedures affecting job duties and responsibilities; as well, complies with by-laws and regulations affecting the organization.
§ Participates in education, coaching and/or training activities, as required.
§ Employee shall also perform such other related duties and/or services, assign or negotiated with Virtual Branch Manager.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
SUPERVISORY RESPONSIBILITIES
:
§ Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws.
§ Responsible for direction, coordination and evaluation of Sales & Services Executives and Receptionist; Branch operations, when necessary, in coordination with support services units.
§ Participates in selection, hiring and/or training processes, as needed.
§ Supervisory responsibilities include planning, schedule, evaluate/appraising performance, coordinate/assign/directing work; direct/reward/discipline employees; addressing complaints and resolving problems.
SUPERVISES
:
Positions that reports directly to this position:
§ Service & Sales Executives
§ Receptionist
BEHAVIORAL COMPETENCIES
:
Leadership
– Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of them and give appropriate recognition. Inspires respect and trust. Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for employee's activities. Displays passion and optimism; inspires respect and trust and mobilizes others to fulfill the vision.
Dependability
– Follows instructions, responds to management decisions and takes responsibility for own actions.
Interpersonal Skills
– Is capable to interact in an environment of diversity both with internal and external clientele. Keep an empathic attitude; focuses in solving conflict, not blaming. Communicates with others effectively; maintains confidentiality.
Ethics and Professionalism
– Fosters a good quality of life environment. Treats people with respect and consideration regardless their status and position. Approaches others in a tactful manner and reacts well under pressure. Keeps commitments, inspire the trust of others and supports organizational goals and values. Follows organizational values, policies and procedures, and accepts responsibility for own actions
Problem Solving and Design
– Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and develops alternative solutions. Works well in-group problems solutions. Generates creative solutions, uses feedback to modify designs and demonstrates attention to detail.
Analytical Skills
– Synthesizes complex and diverse information, collects and research data, and uses intuition and experience to complement gathered information. Designs workflows and procedures in coordination with top management.
Customer Service
– Understands and follows established policies that promote service excellence. Responds promptly to customer needs, responds to requests for service and assistance and manages difficult or emotional customer situations. Solicits customer feedback to improve service and meets commitments.
Communication
– Demonstrates strong communications speaking, listening and writing skills and abilities. Speaks clearly and persuasively in positive and negative situations. Listens and gets clarification, responds well to questions and demonstrates strong group presentation skills. Writes clearly and informatively, edits work for spelling and grammar, and varies writing style to meet needs.
Teamwork
– Fosters and contributes to building a positive team spirit. Balances team and individual responsibilities and exhibits objectivity and openness to others' views.
Business Acumen and Cost Consciousness
– Understands business implications of decisions and displays orientation to profitability. Works within an approved budget. Develops and implements cost saving measures and contributes to profits and revenue.
Judgment
– Displays willingness to make decisions; exhibits sound and accurate judgment. Supports and explains reasoning for decisions and includes appropriate people in decision-making process. Makes timely decisions.
Motivation
– Sets and achieves challenging goals, demonstrates persistence and overcome obstacles. Takes calculated risks to accomplish goals.
Quality and Quantity
– Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Meets productivity standards and completes work in timely manner.
Adaptability
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Innovation
- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Education and/or Experience:
Work requires bachelor's degree in Business Administration, Finance, Accounting or related fields; six-years related experience, and four-year experience in supervision. Additionally, this position requires the following:
o Overall knowledge of financial institutions department operations, products and services
o Consumer credit administration and/or banking knowledge experience
o Working knowledge of member life cycle needs
o Knowledge of product features, benefits, and related pricing policies and procedures for all retail banking products
o Knowledge of interviewing, solicitation and telemarketing skills
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Language Skills:
Incumbent or applicant must be fully bilingual (Spanish and English). Must have ability to read and comprehend complex instructions, correspondence, and memos; ability to write routine and special reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Also, must have ability to effectively present information, respond to questions from groups of managers, clients, customers, and the general public.
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Mathematical Skills:
Incumbent must have ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Employee should have ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
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Computer Skills:
To perform this job successfully, an individual must have knowledge of Database software, Internet software and Word Processing software.
TRANSFER AND CAREER OPPORTUNITIES
:
Career opportunities are provided to all employees through promotions, transfers and other job changes. CFCU believes in considering first their employees to progress and has established a program of "Vacancy Announcements" (job posting) to give all employees the opportunity to apply and those who meet all the required qualifications.
The announcement, notifies the availability of vacancies below top management for which the employee can apply based on his qualifications, including their academic preparation, skills, knowledge, work experience, performance evaluations, attitude, attendance, disciplinary memos one year back to the requested date of the position and length of service. The same will be issued by a period of 5 days. Time in which, interested employees can apply.
Generally, an employee must have been in their current job position for a minimum of 12 months. CFCU can simultaneously seek applications outside the credit union while the vacancy is published internally. Normally, the General Manager handles senior management vacancies internally. The General Manager may request the Human Resources Representative to publish vacancies for externally positions requiring expertise and experience that are not available in CFCU.
The best qualified candidate will be selected. We will give preference to internal candidates
when equally qualified
. When requesting transfers, the primary consideration is whether the transfer is in the best interests of CFCU.Top of Form
HOW TO APPLY
:
Submit Caribe Federal Credit Union internal position application form, indicating position, with your most recent resume. If you have submitted an application form recently, please contact Human Resources to notify your interest in this vacancy.
FOR AN APPLICATION TO BE CONSIDERED, A CANDIDATE MUST MEET ALL ELIGIBILITY REQUIREMENTS AS OF THE CLOSING DATE OF THIS ANNOUNCEMENT.
CFCU is an EQUAL OPPORTUNITY EMPLOYER.
Job Type: Full-time
Pay: From $43,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Ability to Relocate:
San Juan, PR 00918: Relocate before starting work (Required)
Work Location: In person