Client Solutions Manager

Client Solutions Manager

Company: Norstella

Location: Remote, United States

Date Posted: Oct 7, 2024

Employment Type: Full Time

Job ID: R-614

Description About Norstella At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

Citeline – accelerate the drug development cycle

Evaluate – bring the right drugs to market

MMIT – identify barrier to patient access

Panalgo – turn data into insight faster

The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

Job Description: The Client Solutions Manager will report to the Director of Client Solutions, working collaboratively and cross-functionally with Sales, Client Operations, Analytics, Technology, and members of the Leadership team. This individual will serve as the lead for high-profile and custom programs and serve as a subject matter expert internally and externally.

The Client Solutions Manager should have strong interpersonal and client-facing skills, exceptional communication skills, experience analyzing data and providing insights, and an understanding of the pharmaceutical marketing landscape.

This role is 100% remote with minimal travel for client meetings and quarterly company meetings. East coast is preferred but not required.

Objectives and Responsibilities: Manage custom Skipta digital programs independently, including technical and operational aspects of such programs, with a focus on superior customer service

Work closely with senior team members to master and improve client programs and performance

Evaluate programs with a strategic lens and identify areas for improvement; work cross-functionality to optimize program performance and enhance client interactions with precise campaign strategy

Consolidate program learnings and creates recommendations to share with Director & Sales

Serve as the subject matter expert (SME) on matters of campaign execution and educate partners on company services, customizable offerings and effective med/legal/regulatory (MLR) approval strategies that align with brand objectives

Assist the Director of Client Solutions in creating strategies for increased client retention

Demonstrate leadership qualities daily and be actively engaged with the team; maintain a positive attitude when faced with challenges and solution-focused

Desired Skills and Expertise: Bachelors' degree

5+ years' experience working in a client facing or client support role with a proven track record of success managing multi-faced programs

Pharmaceutical industry knowledge

Digital Marketing knowledge

Excellent writing and editing skills in English

Self-starter with the ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion

Medical Legal Review (MLR) submission experience is a plus

Excellent written and verbal communication skills

Experience with online marketing and marketing analytics

Results-driven, able to self-direct and work independently in a virtual work environment

Flexible and able to easily adapt to rapidly changing priorities and responsibilities

Ability to facilitate communication across lines of business within an organization

Strong organizational, analytical, interpersonal, and leadership skills

Perks: Comprehensive benefits including medical, vision, dental, Life/ADD, 401k with matching program, and flex spending accounts

Open vacation time + 10 sick days

9 company holidays

Paid parental leave

Fully remote with minimal travel

Flexible schedule options

Commitment to culture: we offer a fun, supportive culture where employees bring out the best in each other

Commitment to growth & mentoring

Job Type: Full Time

The expected base salary for this position ranges from $75,000 to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus. Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law. All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] . Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.