** Customer Service Representative**
Brooklyn Non-Exempt **About The Position**
**Meet the Smart Safety Company**
At Safe Fleet, our name says it all. We make fleet vehicles and everyone in and around them safer. Our fleet safety platform brings together best-in-class products, groundbreaking technology, and a 100-year history of fleet knowledge and innovation to solve the worlds biggest fleet safety problems.
Rear View Safety, known as one of the fastest growing commercial backup camera system suppliers on the market today, is seeking a hard-working, motivated individual to join our talented staff.
**Duties and Responsibilities**:
* Manage a large number of incoming calls, emails, and ticket inquiries.
* Identify and assess customers' needs by answering product and service questions; suggesting information about other products and services.
* Assist the customer in finding the best product solution for them and process the payment and shipping. (Using the aforementioned platforms, QuickBooks and others)
* Opens and maintains customer accounts by properly recording account information.
* Provide accurate product and service information; resolving product and service problems within a timely manner.
* When resolving product or service problems, clarify the customer's complaint, determine the cause of the problem (troubleshooting); select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
* Follow communication procedures, guidelines, and policies
* Contribute to team effort
* We offer a training period to learn the products and troubleshooting skills.
* Other duties as assigned
**Requirements**:
* Proper phone etiquette
* Customer service skills and previous Customer Service experience
* Have a positive work attitude and drive to make customers happy
* The ability to multitask
* Good management and organization skills
* Analyzing Information
* Teamwork
* Quick learning (Zendesk, QuickBooks and Outlook platforms knowledge a plus)
**Benefits**: At Rear View Safety, a Safe Fleet Brand, we offer a comprehensive compensation package, including Medical, Dental, 401K, bonuses, and more! Lunch once a week, drinks and snacks, fun events, and more.
**Hours**: Monday thru Friday 9:00am - 5:30pm
