Customer Service Representative - Mesa, Az

Exempt/Non-Exempt: Non-Exempt

Benefits: Medical, Dental, Vision, Vacation, holidays and 401k
Employment Type: Full Time

Location: Mesa, AZ

General Purpose of Job:

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business flight departments and high-profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties: Provide superior customer service to crew members and passengers Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc. Resolve customer requests, questions, and complaints regarding Avflight's services or products Process sales transactions, closeout and balance daily inventory, fuel tickets, and meter sheets Perform other duties as assigned Qualifications: High school diploma or GED Must be 18 years or older Hotel/hospitality/customer service experience a plus Must be comfortable learning how to answer multi-line phone system, email, filing, faxing, and computer skills including Microsoft products Must be able to lift 20 lbs and carry up to 10 lbs. Frequent sitting, standing, bending, reaching Must have valid Driver's license Competency/Behavioral Requirements: Must be available for holidays and weekends if needed Experience in aviation is a plus Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations Must have the ability to multitask; excellent communication and organizational skills. Be pleasant with others on the job and display a good-natured, cooperative attitude EEO/AA Must pass background check, pre-employment drug test and obtain security clearance