Desktop Support Technician

*Responsibilities and Requirements: *

• Minimum 5 yrs hands on experience as deskside/Onsite support/local IT engineer.

• Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc)

• Strong desktop support knowledge including hardware, software, and networking concepts

- To log all calls on the call logging system

- Respond to enquiries from staff and help them resolve any hardware or software problems

- Maintain a log of any software or hardware problems detected

- Support users in the use of Computer equipment by providing necessary training and advice

- Administer Hardware maintenance for all desktop IT equipment

- Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges

- To allocate more complex support issues to the IT Manager.

*Skills / Attributes Required*

- Relevant Desktop Support experience within a commercial environment.

- A thorough knowledge of MS Office Suite

- Excellent telephone manner and good communication

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* On call

Experience:
* Desktop support: 5 years (Required)
* iOS: 1 year (Required)
* Windows: 5 years (Required)

Ability to Commute:
* Crown Point, IN (Required)

Work Location: In person