At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States and Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community
Job Type
Full Time
General Description
Join the Digital Banking and Payments Team as a Digital Fraud Product Manager, where you will partner with cross:functional teams and lead in the delivery and in:life optimization of our Retail Self:Service Channels.
Essential Duties and Responsibilities
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Lead cross:functional teams to guide products from conception to launch by connecting the technical and business worlds.
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Build a deep understanding of our customers, their needs and market opportunities; leverage data to define strategies that will differentiate us and help us grow.
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Collaborate with and influence key stakeholders across the organization, including the wider product teams, company leadership, business, tech, ops, marketing, compliance, legal, cyber, fraud, regulatory affairs and more to gain alignment and support for the strategy.
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Work to create long:term growth and work to hit short:term targets.
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Responsible for product roadmap and feature definition, partner with tech and design teams to deliver platform components to meet intended experience.
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Develop and communicate the strategy used to support the overall product vision.
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Prioritize the product backlog to maximize customer and business outcomes.
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Maintain a healthy backlog of work for development teams and play a critical role in many agile ceremonies.
Education
Bachelors Degree in Computer Science
Bachelors Degree from an accredited University/College in related fields or Business Administration
Experience
Five (5) years ofexperience in agile digital fraud product management of customer:centric digital products.
Certifications / Licenses
No certifications or license needed.
Knowledge, Skills and Abilities (KSAs)
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Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the businesss management.
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Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data:driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understand common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understand other disciplines, can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
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Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Pr