Description
Position:
Director of Account Management, Employer Services
Status:
Full-time, Exempt
Location:
Hybrid, Boston, MA
Supervisor:
VP of Employer Services
Compensation:
$120,000 - $160,000 (commensurate with experience), with bonus structure
Who We Are:
The O'Connor Professional Group (OPG) offers a continuum of services to guide individuals and families through the behavioral health industry by providing concierge-level care, identifying suitable treatment and aftercare options, and assisting in creating and implementing sustainable recovery plans. We help address the needs of those struggling with behavioral health issues including substance use disorders, mental health issues, eating disorders, and mood and personality disorders. We also support individuals on the autism spectrum, aging adults with dementia and young adults who are struggling with transitions to independence.
Who You Are:
You are a leader, highly organized, and obsessed with customer service. You enjoy managing details related to existing and new contracts, have excellent written and oral communication skills and work well with a diverse team of professionals and clients. You are comfortable in a fluid, growth-oriented environment and are energized to solve operational challenges. You have experience within human resources, wellness programming, benefits and similar industries.
What You'll Do:
Oversee account management team
Manage employer accounts as needed
Ensure smooth implementation of existing contracts
Supervise the onboarding new clients and developing relevant operating procedures
Increase revenue of existing clients each year
Coordinate staffing needs for client engagements with our operations and intake teams
Monitor profitability of accounts
Cross refer clients to core OPG services as appropriate
Lead a monthly Employer Services meeting - identify areas of strength and growth for the team
Perform regular check ins with clients to ensure client satisfaction and troubleshoot challenges
Assist account managers in developing relevant collateral and messaging for program rollout
Review data for accounts, adjust monthly reports as appropriate
Other duties as appropriate
What You'll Bring:
Minimum of a bachelor's degree or equivalent
Background in account management, marketing, project management or other relevant fields
Experience within human resources, wellness programming, benefits, and/or account management in larger company contexts
Knowledge of behavioral health or psychology
This person must have demonstrated expertise in:
Intermediate to Advanced Excel/Spreadsheets
Microsoft Office Suite - Excel, PowerPoint, Outlook, and Word
Adobe Acrobat
Calendly
ZoomInfo
Salesforce
Mentimeter
Ideally You Have (but not required):
Demonstrated engagement in community service initiatives, particularly those focused on underserved communities.
An understanding of social responsibility and how to contribute positively to the well-being of others.
What We'll Bring:
Flexible work environment, with primarily remote work.
Collaborative and supportive culture focused on your personal and professional growth.
Health, dental, FSA plan, and 401K plan.
Monthly phone stipend.
This position is eligible for a quarterly bonus based on performance metrics
Competencies:
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Commitment to Diversity, Equity, Inclusion, and Belonging
We are committed to promoting an environment that celebrates diversity, equity, inclusion and belonging in all areas of our organization. We foster an inclusive workplace where everyone feels welcomed, respected, and valued. We embrace differences of all kinds, such as age, race, ethnicity, gender, sexual orientation, physical ability, religion, veteran status, and socioeconomic background, among others. We understand that diversity goes beyond visible differences and encompasses a vast array of characteristics, experiences and beliefs. We actively seek individuals with diverse backgrounds to join our team because we believe this enriches our company culture and enhances the services to our clients.
