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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for the management of Premium Finance divisional collection activities. Essential duties and responsibilities include: monitoring collection of return premiums from insurance carriers, general agents, agents and recovery of loan deficiency balances from insureds; supervision of collection staff including hiring, training, developing and evaluating staff performance. Monitoring portfolio for potential agency fraud risk.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Direct and supervise the divisional collection activities to maximize collection of delinquent and deficiency balance accounts and loan recoveries to minimize loan losses.
Insure teammates are properly trained and conducting job functions in accordance with established company policies and procedures.
Participate in the review and update of line of business operating procedures to insure accuracy and completeness as well as meet corporate goals for completion of these reviews.
Establish as part of performance management process, measurable goals and objectives related to collection activities and communicate those to staff.
Insure performance reviews, coaching and counseling are handled timely and in accordance with established corporate policies and procedures.
Advise Senior Management of developing trends and collection problems that may affect the accounts receivable portfolio of the company.
Assist staff to resolve complex or out of policy operational problems.
Review delinquent loans and make determination on deferring or proceeding with cancellation deferral requests.
Supervise the processing of cancellation and reinstatement requests for delinquent loans.
Assist in the initial review and management of potential fraudulent loan activities including the identification of early fraud warning signs, completion of agent portfolio audits, and timely communication to senior management where potential frauds are suspected.
Maintain records for, and approve/oversee charge-offs within established authority levels.
Provide oversight on third party collection activities.
Coordinate with Human Systems for appropriate staffing levels as well as processing of Human Resources related paperwork.
Represent line of business in depositions, bankruptcy court hearings, arbitrations or other legal proceedings.
Coordinate with other managers to formulate process improvements.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree, preferably in business or accounting or equivalent education and related training
Ten years of experience in financial services industry including five years of experience in collection activities
Excellent analytical, verbal, written, interpersonal and problem solving skills
Excellent time management and organizational skills
Ability to interact in a positive manner with all levels within the organization, including Executive Management
Experience in managing personnel, financial and physical resources
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel, occasionally overnight
Preferred Qualifications:
Bachelor's degree in accounting or business
Experience in the premium financing or insurance industry
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)