Purpose of Position The Emergency Response Specialist is responsible for supporting the Aviation Emergency Response Plan (AERP) Manager with continued development, implementation, testing and maintenance of NetJets' Emergency Response Plan (ERP) and its supporting functions. The Emergency Response Specialist will manage the Family Assistance and Support Team (FAST) program and collaborate across the corporation to ensure team members are adequately trained and prepared to respond as needed. The Emergency Response Specialist will oversee contractors and their support services as they relate to the ERP. The Emergency Response Specialist will participate in planning and execution of ERP exercises/dills/tabletops, as well as be a primary responder during any real-world ERP activations.
Tasks and Responsibilities * Manage the FAST program to include annual trainings, recruitment, document management, contact lists, and continuous program maintenance.
* Manage the support of employees who may be injured or exposed to other traumatic events while on duty. This includes the facilitation of transportation home, referral to counseling and other support activities as necessary to ensure the well-being of the employee. Must be available for an on-call rotation 24/7 365.
* Assist the AERP Manager with the developing, administering, implementing and/or facilitating the training of ERP team members, alternates, and NetJets employees as required to ensure adequate knowledge of ERP processes and procedures. Develop and maintain team member rosters and contact lists. Develop, coordinate, and facilitate ERP exercises/dills/tabletops to test effectiveness of the plan. Identify improvement opportunities and conduct post-exercise reports.
Education Bachelor's in related field Certifications and Licenses Years of Experience 4-6 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs) * Must be able to work independently and use independent discretion and judgment.
* Exposure to responding to irregular events as well as identifying, evaluating, and writing after action reports for said events.
* Ability to use sound judgment, assessing situations and making recommendations.
* Must possess a demonstrated high degree of personal and professional integrity with the ability to maintain confidentiality.
* Detail oriented characteristics with an ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities.
* Strong verbal and written communication with the ability to write effective reports, business correspondence and procedure manuals.
* Technical computer expertise and proficient knowledge in commercial off-the-shelf applications, such as Microsoft Office (Word, Excel, and PowerPoint).
* Must be effective working both individually as well as in a team environment with the ability to interact in a tactful manner.
* Ability to effectively interact with NetJets Owners and their representatives, employees and their families with compassion in a time of need.