Field Service Technician The Field Service Technician is responsible for providing on-site installation, maintenance, and repair services for capital equipment. The ideal candidate will have extensive experience with complex machinery and systems, coupled with strong problem-solving skills. This role involves significant travel, with up to 40% of the time spent at customer locations, ensuring that equipment is functioning optimally and addressing any technical issues that arise.
Key Responsibilities: Installation and Commissioning:Install and commission capital equipment at customer sites, ensuring it operates according to specifications.Work closely with customers to understand their requirements and tailor the installation process to meet their needs.Conduct functional tests and calibrations to verify proper equipment performance.Maintenance and Repair:Perform routine preventive maintenance on capital equipment to minimize downtime and extend the lifespan of machinery.Diagnose and troubleshoot technical issues, providing effective solutions to repair or replace faulty components.Maintain detailed service records, including work performed, parts used, and any recommendations for future service.Customer Support and Training:Provide technical support to customers, addressing their concerns and answering questions about equipment operation and maintenance.Train customer personnel on the proper use and maintenance of the equipment, ensuring they are fully equipped to handle day-to-day operations.Act as the primary point of contact for customers during on-site visits, ensuring a high level of customer satisfaction.Technical Documentation:Create and maintain detailed technical documentation, including service manuals, installation guides, and troubleshooting procedures.Provide feedback to engineering and product development teams regarding equipment performance and customer needs.Travel and Scheduling:Plan and coordinate travel to customer sites, ensuring timely and efficient service delivery.Manage travel schedules to balance on-site service needs with minimal disruption to customers.Prepare and submit travel and service reports in a timely manner. Qualifications: Education:Associate degree in Electrical Engineering, Mechanical Engineering, or a related technical field. A bachelor's degree is a plus.Experience:3-5 years of experience as a field service technician, particularly with capital equipment.Strong background in mechanical, electrical, or hydraulic systems, with the ability to diagnose and repair complex machinery.Experience with PLCs, HMIs, and industrial automation systems is highly desirable.Skills:Excellent troubleshooting and problem-solving skills, with a hands-on approach to technical issues.Strong communication and interpersonal skills, with the ability to work independently and as part of a team.Ability to read and interpret technical drawings, schematics, and manuals.Proficiency with service management software and tools. Travel: Willingness and ability to travel up to 40% of the time, including overnight stays, as required.