Showboat Resort, an iconic destination in Atlantic City, has undergone a rejuvenation to become the ultimate family-friendly vacation spot. Conveniently situated on the Atlantic City boardwalk, just steps from the ocean, the resort boasts a beautifully renovated pet-friendly hotel with 852 rooms, including walk-out balcony suites. Additionally, it offers 100,000 square feet of flexible meeting space, the world's largest arcade with a 45,000 square foot indoor raceway, and the newly opened ISLAND Waterpark.
This state-of-the-art, year-round highlight is the world's largest indoor beachfront waterpark, spanning 120,000 square feet and featuring 11 waterslides, a unique slide island, a surf simulator, an indoor boardwalk, Paradise adult island, and more.
But what truly sets Showboat Resort apart is its dedicated team. Joining us means immersing yourself in a collaborative environment that values teamwork, mutual support, and a commitment to delivering exceptional guest experiences. Work alongside colleagues in various exciting areas of the resort, contributing to a dynamic and thrilling work environment that consistently exceeds guests' expectations. Join us in making Showboat Resort the premier choice for families and fun-seekers seeking unforgettable experiences.
We are currently looking for a Front Desk Agent to join our Team!
What You Will Do:
Greet, register, and assign rooms to guests in a friendly and courteous manner.
Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
Keep records of room availability and guests' accounts.
Compute bills, collect payments and make change for guests.
Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
Other duties as assigned.
Skills and Experience Needed
Prior customer service experience required.
Ability to effectively utilize hotel software systems.
Friendly and courteous demeaner.
High School diploma or GED.
What You Will Do:
Greet, register, and assign rooms to guests in a friendly and courteous manner.
Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
Keep records of room availability and guests' accounts.
Compute bills, collect payments and make change for guests.
Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
Other duties as assigned.
Skills and Experience Needed
Prior customer service experience required.
Ability to utilize hotel software systems effectively.
Friendly and courteous demeaner.
High School diploma or GED.
