Front Desk Agent

About us
SJ SUITES is a small business in San Juan, PR. We are professional, agile, autonomous and our goal is to Good Service and make a real experience to our guest.
Our work environment includes:
Modern office setting
Growth opportunities
Summary
As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. With core skills in customer service, front desk operations, and hospitality, you will handle guest inquiries, reservations, and requests with professionalism and efficiency. Your premium skills in hospitality management and multilingual abilities will enhance the guest experience and contribute to the overall success of the hotel. Additionally, your relevant skills in using multi-line phone systems and managing guest relations will be valuable in creating a welcoming and comfortable environment for all guests. Join our team and be a key player in delivering outstanding service in a fast-paced hotel setting.
Qualifications
Customer service experience
Front desk or hotel experience preferred
Strong communication skills and phone etiquette
Ability to handle guest inquiries and requests
Knowledge of hospitality industry practices
Multilingual or bilingual skills a plus
Familiarity with multi-line phone systems and guest relations
Night audit or hospitality management experience beneficial
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Expected hours: 30 per week
Benefits:
Employee discount
Flexible schedule
Schedule:
4 hour shift
8 hour shift
Night shift
Overnight shift
Work Location: In person