We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Must be available to work rotating shifts including weekends, holidays, night shift, overnight, etc. We offer medical insurance, life insurance and other benefits.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Maintaining work area and surrounding areas clean at all times (not be afraid to use a broom and a mop!)
Other job functions according to shift
Skills
Work experience as a Hotel Front Desk Agent or similar role
Experience with hotel reservations software, like Cloudbeds and MEWS among others
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude is a must!
Excellent communication skills
Must be fully bilingual (English and Spanish)
Must be able to work under pressure
**EEO**
About Us:
We're looking for the best of the best! The Tryst Beachfront Hotel is San Juan's only boutique beachfront hotel located on the iconic Condado Beach, with the award winning Wicked Lily Resturant. After its' $6 million dollar renovation is completed in Summer of 2023, the property will feature 36 rooms with expanded balconies and terrace suites, a beach club with infinity pool, a new beachfront restaurant and bar and additional rooftop bar offering the best views of Condado. The best place to eat, play and stay in Condado!
Job Type: Full-time
Pay: From $11.50 per hour
Expected hours: No less than 40 per week
Benefits:
Employee discount
Health insurance
Schedule:
8 hour shift
Work Location: In person