Front Desk Agent - Franchised

Job Number 24156904 Job Category Rooms & Guest Services Operations Location AC Hotel Pleasanton, 5990 Stoneridge Mall Road, Pleasanton, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, AC Hotel Pleasanton. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc. Job Description: Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Ensure overall guest satisfaction. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Perform other duties as requested by management. Work schedule varies and may include working holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling or crouching. Job Requirements: High School diploma or equivalent preferred. Previous customer service experience or equivalent training preferred. The hourly rate of pay for this position is $19. This company is an equal opportunity employer. frnch1