THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP
K-12 Education Technology Industry experience is highly preferred!
Job Purpose:
The primary purpose of the State Reporting Code Business Analyst (SRC BA) is to work with state and federal agencies to ensure Edupoint's K-12 education software products meet federal and state mandates.
Job Summary:
The SRC BA is responsible to work with federal and state agencies as well as customer representatives and Edupoint internal staff to conduct and document business and software product analyses. The SRC BA will also develop detailed functional specification design documentation in support of Edupoint's K-12 education software products. Demand for such activities and documents may be the result of contractual obligations to provide state reporting customizations and/or enhancements as part of new customer implementations, changes or additions to state reporting requirements mandated by federal and state departments of education, product improvements resulting from defect notification by customers, internal decisions to add or improve product features and functions for federal or state reporting, and internal meetings resulting in action items to improve best practice or procedural process.
To ensure continued high quality and market acceptance, it is critical that customer requirements for new and modified state and federal reporting capabilities are thoroughly solicited, analyzed, and documented, and that detailed functional and technical designs are accurately documented. Therefore, the SRC BA shall be responsible for the quality assurance life cycle of each assigned state. It is the primary role of the SRC BA to facilitate these important software development life cycle activities and to produce the artifacts and documentation required.
The SRC BA works directly with Edupoint customers to solicit and gather product requirements, clearly define feature and function scope, facilitate process definition and redesign, and generate standard documentation thereof. In collaboration with the SRC BA Manager, the SRC BA functions as the technical liaison between state and federal agencies, developers in the Software Services Department and Edupoint customers. The SRC BA works closely with staff in the Customer Resource Center, Partner Success Managers and Project Managers to ensure product requirements and designs are effective and completed on schedule.
Job Duties:
§ Maintain proficient knowledge of state reporting and federal guidelines in assigned state(s), as well as working towards becoming a Subject Matter Expert in all aspects of state reporting and federal requirements
§ Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes
§ Elicit requirements using interviews, analysis, workshops, storyboarding, use-case scenarios, and task/workflow analysis
§ Communicate and collaborate with external clients and internal staff to align state reporting with federal and state standards
§ Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into specific details for general understanding
§ Maintain artifacts as required (using standard templates), including product requirements documents and functional and technical design documents
§ Maintain timely communication with customers and internal staff to meet deadlines
§ Monitor and maintain state dashboard ticket information ensuring proper documentation from CRC for development tickets
§ Align stakeholders on business process requirements, software and system requirements, and product features and functions
§ Report state project status to SRC BA Manager on a regular basis
§ Provide training for CRC for state reporting when required
§ Conduct product demonstrations for new customers when required
§ Provide internal 3rd level support to CRC for state and federal reporting
§ Work collaboratively with other subject matter experts, business analysts, team leads, and team members to improve best practices
§ Manage each state implementation as assigned
§ Ensure all state report requirements are gathered 90 days before the delivery date
§ Identify new state reporting requirements (new reports, extracts and/or modifications to existing processes) within 45 days of being communicated by the state agency
§ Maintain state roadmaps for deliverables using help desk state reporting extract screens and other tools
§ Participate in planning meetings for assigned states to ensure state deliverables are delivered in a timely manner
§ Maintain state and federal reporting requirements and quality assurance for each release cycle
§ Help with Development and execution test strategies and test cases based on functional design specifications
§ Provide assistance and participate in peer reviews with other members of the state reporting team
§ Participate in state vendor meetings onsite as well as during scheduled conference calls
§ Attend and present at Annual Users Conference
§ Other duties as assigned
Job Requirements-Knowledge/Skills/Abilities:
*Knowledge:
§ Working level competence in the use of the Microsoft Office suite of products
§ Familiarity with K-12 Education software products preferred
§ Conversant with state-of-the-art software technologies, such as web-based solutions, SQL, XML, etc.
§ Experience and skills with Microsoft Visual Studio and associated source-code control tools preferred
*Skills:
§ Strong customer service orientation and skills
§ Strong attention to detail
§ Effective oral and written communication skills
§ Solid interviewing and facilitation skills
§ Skilled in documenting business requirements, use cases, activity diagrams, UML, Structured Analysis, etc.
*Abilities:
§ Ability to work both independently and collaboratively
§ Strong analytical abilities
§ Well-developed ability to multitask
Ability to manage multiple projects simultaneously Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient Strong decision-making ability, with a high level of professionalism, sensitivity and confidentiality EDUCATION AND/OR EXPERIENCE:
§ Bachelor's degree or equivalent work experience in customer service and/or quality assurance
§ 3 years' experience in software business analysis work or related SRC analyst work preferred
§ Minimum 1 year of knowledge of Synergy™ SIS required
CERTIFICATES, LICENSES, REGISTRATIONS:
§ None
