POSITION PURPOSE AND EXPECTATION:
As Logistics Manager - Americas, you will be responsible for the successful management of our continental logistics network - including management of all freight and logistics service providers, across air, sea, and land channels, with a focus on delivery performance into DC and stores, delivery performance to end customers (B2C), delivery of KPI's, Transit Time improvement and RCODB (Reduced Cost of Doing Business).
The Logistics Manager - Americas will be responsible for:
ESSENTIAL DUTIES:
Management of service providers (Airfreight, Sea freight & Road freight) for the relevant territories Ensure a competitive set of rates and suitable service level agreements are maintained Assist in projects related to our new US DC Supporting Lovisa expansion into new markets in the Americas Develop strategies to identify and manage Logistics related risks Ensure shipment exceptions are promptly identified and resolved both into the US and to stores in other markets Provide clear and informative reporting on carrier performance, lead times and cost to serve KPI reporting and cost projections/forecasts for management Focus and delivery of RCODB as we scale Ensure the accuracy of all shipping documents - gather and maintain all data records relative to shipping activities Manage and monitor all shipments, escalating to service providers, management and communicating outcomes to internal stakeholders Ongoing management of customs processes, duty mitigation and compliance Analysis and business cases as required to support initiatives and cost saving opportunities Liaise with warehouse management to ensure that all outgoing shipments are compliant with local regulations/carrier requirements, are correctly packaged and have the correct documentation attached Ongoing management of invoice review/approval process for all carriers and other associated suppliers Deliver key Projects and Initiatives as required. Drive change management to support. Work closely with Internationally based counterparts, share market knowledge and backfill for this position when required Establish a Continuous Improvement (CI) culture for both Lovisa Logistics and 3PL partners Contribute to Strategy development and Planning initiatives for the full logistics team across all regions KEY MEASURES AND ACCOUNTABILITIES:
To be discussed and defined with your manager
Key Performance Indicator Benchmark
CODB - Supplier to DC and DC to Store for Region
Achieve Target. Influence Ocean freight %.
Lead Time - Supplier to DC and DC to Store for Region*
Achieve Target for channel (Air, Ocean, Land) and region.
Problem Management
Zendesk Ticket SLA achieved. Colleagues feedback at review.
Project Delivery
Project & initiative implementation to Cost, Time, Risk, Scope.
Freight Tendering \ Contract Management
Review and value add to tenders and contract renewal to agreed timing for remote and manage domestic.
* Relative to by region, by mode of transport, reference matrix
Influence Matrix:
Internal
Communicate and collaborate effectively with internal customers
YES
Internal
Negotiate with, and influence, internal customers
YES
Internal
Influence strategy and direction with executive team
NO
External
Communicate and collaborate effectively with external commercial providers
YES
External
Negotiate with, and Influence, external commercial providers
YES
External
Influence strategy and direction (i.e. Top to Top) with external commercial providers
NO
ATTRIBUTES REQUIRED: 4-year University degree or relevant experience is required 5+ years of experience leading Logistics functions Experience managing outbound air and road shipments Proven experience managing imports into the US. Fluency in English (written and verbal). Spanish will be highly regarded. Exposure to import and export processes in Mexico will be highly regarded. Excellent communicator, capable of clearly communicating with internal and external parties. Ability to develop, implement and communicate processes. Professional smart casual; Business appropriate.
Dress Code:
In presenting an image that reflects our brands professionalism, the Support Team will present as follows: