Medical Assistant Ii- (Mobile Health Unit)

Department:

12121 AMG Beverly - Mobile Health: IL

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information: Medical Assistant (Mobile Unit) will be required to work a flexible schedule as it meets the community needs this includes nights and weekend as needed during Peak seasons. Medical Assistant may also be required to support other Mobile Health Units as needed depending on scheduling and staffing needs. Medical Assistants will also support enrollment and tracking of patient care data. Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Medical Assistant will share some of these duties:

1.) Greets and accurately registers patients in EMR system verifying essential billing and demographic information.

2.) Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.

3.) Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.

4.) Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.

5.) Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.

6.) Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.

7.) Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.

8.) Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.

9.) Performs other related duties as required. Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer. 1.) Reviews encounter forms for accuracy and completeness, checks with physician for missing information.

2.) Enters patient charges into the EMR system according to established policies and procedures.

3.) Batches encounter forms and balances charges. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. 1.) Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.

2.) Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

3.) Releases information from records, only according to corporate policies and procedures.

Major Responsibilities: Performs all the functions of a Medical Assistant I Med Grp such as preparing and rooming the patient, clinical integration focus, performing laboratory procedures, assisting the Physician/Advanced Practice Clinician (APC) with procedures and administering routine medications, under Physician/Advanced Practice Clinician (APC) orders or medical group approved standing order/protocol. Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurse and Physicians/APC per scope of practice guidelines and relays information back to patient as directed. Communicates with Physician/APC and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient. Performs basic and advanced clinical tasks or skills based on the specialty skills and competencies such as but not limited to removal of sutures and staples, audiograms, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: Medical Assistant (CMA) certification issued by the American Association of Medical Assistants (AAMA), or

Medical Assistant (CMA) certification issued by the American Association of Medical Assistants (AAMA), or

Certified Clinical Medical Assistant (CCMA) certification issued by the National Healthcareer Association (NHA), or

Medical Assistant (RMA) certification issued by the American Medical Technologists (AMT), or

Medical Assistant (NCMA) certification issued by the National Center for Competency Testing (NCCT), or

AMCA - American Medical Certification Association (CMAC) and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required Education Required: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years. Experience Required: Requires 2 years of experience in a clinical practice setting as a Medical Assistant. Knowledge, Skills & Abilities Required: Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency. Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians. Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems. Demonstrates customer service skills that support a positive patient experience. Physical Requirements and Working Conditions: Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. Unique patient lifting/movement situations will be assessed on a case- by- case basis. Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills. Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed. Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.