Summary:Responsible for ensuring that internal controls and processes are working effectively and are compliant with regulations and internal policies as they pertain to new and existing programs. Qualifications:Education: Associates degree in business or related field. Bachelor's degree preferred. Experience: One to three years of experience commensurate to job functions. Experience with Pre-paid card environment, Consumer Compliance, and/or Risk Management preferred. An understanding of electronic and card payment processes preferred. Or equivalent combination of education and experience.Essential Functions:A: Job Specific:Coordinates with the Senior Account Managers (SAM) and the Programs to receive and track the implementation of QA/QC reporting for consumer programs. Reviews the policies and procedures of the programs to ensure they are in alignment with providing QA/QC reporting documentation and revises as needed.Manages and tracks the implementation review for the reporting documents and coordinates with Payments Services & Operations on the priority list and the implementation tracker.Receives and processes complaints reporting from the payments programs. Works with the SAM's and the Programs on the initial revisions to policies and procedures during implementation.Monitors and provides analytics and reporting on the performance of the program's adherence to reporting SLAs.Performs validation on samples in the population. Gathering supporting documentation from the programs for a sample of reported incidents and doing transactional testing to make sure they are accurate. Archives all of the 1st line Risk Management data received from the programs in accordance with regulatory data retention requirements. Creates reporting on the process specifically around timeliness, deliverables, accuracy, etc. Reports timeliness of the deliverables from the program and notifies the SAM's of deficiencies.Drafts the process flow and policy/procedure documents for the intake and archive process.Knowledge/Skills/Abilities:The ability to communicate effectively and clearly, both in verbal and written communications.Excellent interpersonal skills.Strong knowledge of the business area that is being supported. Self-directed and motivated.The ability to manage multiple tasks.Excellent problem-solving skills.Superior analytical skills.Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community. Ability to effectively present information to groups of managers, employees, customers, etc. Ability to learn new software packages that are position specific.Ability to define problems, collect data, establish facts and draw valid conclusions. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status.