Police Dispatcher

Salary : $57,072.00 - $69,372.00 Annually

Location : South Gate, CA

Job Type: Full Time Classified

Job Number: 202400544

Department: Police Department

Division: Patrol Services

Opening Date: 09/19/2024

Closing Date: 10/20/2024 11:59 PM Pacific

About the Position SIGN-ON BONUS $5,000 THIS IS A FULL-TIME POSITION AND WILL BE REQUIRED TO WORK A VARIETY OF HOURS INCLUDING DAYS, NIGHTS, WEEKENDS, AND HOLIDAYS.

Under general supervision, operates multiple communication systems to receive emergency and routine calls requesting police or fire services; provides information to the public; dispatches safety personnel and equipment; maintains records of activities related to service requests; performs related duties as required.

Class Characteristics
This classification is a non-sworn member of the Police Department characterized by responsibility for communications and dispatching duties related to safety emergencies.

Supervision Received
Works under the general supervision of a Police Lieutenant.

Supervision Exercised
Does not exercise supervisory responsibility.
Examples of Essential Functions

The following functions are typical for this classification. The incumbent may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Receives, screens and directs telephone calls, messages and complaints; secures and records information as to exact location and circumstances of emergency and non-emergency calls.

Determines priority of calls; provides assistance, information and directions to non-emergency callers.

Uses voice radio to dispatch personnel and necessary equipment in accordance with established procedures to scenes of fire, police incidents, accidents, rescue operations and other emergencies; monitors resources in the field to determine location and incident status; maintains radio contact with officers on assignment and maintains status of activity with the computer aided dispatch (CAD) system; keeps supervising police personnel informed of situation and dispatches additional officers and equipment as instructed and appropriate.

Relays information, via multiple communications systems between citizens, City personnel and other related agency personnel.

Assists personnel in the field with information relating to subjects (e.g., criminal and driving records, warrants, etc.); vehicles (e.g., wants and warrants); and property (e.g., guns) in order for field personnel to determine the appropriate action to be taken.

Provides the public with basic instruction to safeguard persons in hazardous conditions and emergencies prior to the arrival of emergency personnel.

Prepares reports, correspondence and related documents; maintains logs and records of all calls and related files.

Monitors and responds to multiple systems including computer aided dispatch software (CAD), facility surveillance systems, alarms, radio console, scanner and related electronic systems and devices.

As needed, serves as matron for female prisoners for such activities as removing handcuffs, taking property, performing pat downs and strip searches, escorting, conducting jail checks, feeding meals and witnessing procedures.

May train and evaluate new dispatchers and police officers in dispatch procedures.

On occasion, testifies in court related to records or as a procedural witness.

Minimum & Desirable Qualifications

Training and Experience
Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary. A typical way of obtaining the knowledge and abilities would be graduation from high school or equivalent. Must obtain and maintain a valid Public Safety Dispatcher POST certification within one (1) year of hire. This classification requires a one (1) year probationary period.

Knowledge, Skills, and Abilities
Knowledge of: police terminology and police office procedures; basic radio and telephone communications procedures and equipment; operations of computer-aided public safety dispatch systems; emergency medical dispatch protocols; geography of the City; principles and practices of customer service and public contact; automated technology and office equipment.

Ability to: communicate with the public in situations requiring diplomacy and tact; speak clearly, concisely and distinctly; work independently and calmly under stressful situations; work rapidly and accurately with names, numbers, codes and symbols and to deal with issues which lack clarity; think quickly, exercise sound judgment and take appropriate action in emergencies; have a memory for details; be flexible with changing priorities and multiple simultaneous tasks; perform accurate clerical and record keeping work; understand and follow oral and written policies, rules and instructions; communicate effectively both orally and in writing; maintain confidentiality of sensitive information; evaluate sensitive situations quickly and initiate appropriate action to diffuse situations and resolve problems; interact tactfully and sensitively with a variety officials, members of other agencies, the media and the public; establish and maintain cooperative working relationships; willingness to work rotating shifts and holidays and occasional overtime.

Skill in the operation of a variety of office equipment, including computer; ability to type 30 words per minute net.

Other Important Information California Department of Motor Vehicle (DMV) Pull Notice System:
An incumbent appointed to this position is subject to enrollment in the California DMV Pull Notice Program. The Pull Notice program provides information on the incumbent's driving record and Driver's License status on a periodic basis to the City of South Gate. An employee assigned a City vehicle must acknowledge receipt and understanding of City Administrative Regulations covering the use of City vehicles.

Physical Demands and Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee sits for long periods of time and is frequently required to talk or hear. The employee is occasionally required to walk; stand, kneel, climb, squat, bend, twist, use hands to operate, finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Incumbents may be exposed to repetitive motion. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment varies from quiet to multiple conversations and radio noise. Incumbents are not substantially exposed to adverse environmental conditions.

RECRUITMENT PROCESS: Application Packets Must Include: A fully completed online employment application which:
Covers at least the past 10 years of employment history (or longer if you have other relevant experience). Responses to the supplemental questionnaire. Must be specific in describing your qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. Individuals who require a reasonable accommodation to participate in any phase of the application or selection process must advise Human Resources and make such a request during the application process. Every effort will be made to provide a reasonable accommodation where requested. Selection Process: All application materials received by the application deadline will be reviewed and evaluated. All information supplied by applicants is subject to verification.
Application Review: The first phase will be a detailed review and appraisal of each candidate's application and typing certificate (individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process by notifying the Human Resources Office). This phase is for qualifying purposes only. There is no weight assigned to this phase. Those candidates who meet the minimum qualifications may be invited to the next phase of the testing process. Typing Certificate (qualifying): A typing certificate of 30 wpm net is required and must be submitted on the date of the written examination. Online and remotely completed typing certificates will not be accepted. Typing test must be a minimum duration of five (5) minutes and have been taken within six (6) months of the City's Employment Application due date (October 18, 2024). Any tests dated prior to April 2024 will not be accepted. Typing certificate must be issued from an acceptable agency (Government agency, temporary employment agency, learning institution). Failure to submit certificate by the deadline will result in disqualification. Written Examination - (weighted 30%): The second phase shall consist of a written examination. The exam will be waived for anyone who provides a POST Entry Level Dispatcher Test score of T-48 or higher obtained within the last 12 months. Candidates must pass the written examination, which will include an audio component, to be eligible to continue in the selection process. However, only candidates passing the written examination with a test score of T-48 or higher, may be invited to the next phase. Oral Appraisal Interview - (weighted 70%): A minimum of 70% must be obtained for Oral Appraisal Interview for placement on the Employment Eligibility List. Pre-employment Process Candidates who successfully complete all phases of the selection process will be placed on an eligibility list. Current and future vacancies will be filled from this list. Lists typically last for 12 months, but may be extended or abolished in accordance with the City's Civil Service rules and regulations. All potential employees are required to successfully complete a thorough background investigation, polygraph examination, fingerprinting, and pass a post-offer pre-employment medical and psychological examination (which will include a drug/alcohol screening). New employees must complete a verification form designated by the United States Department of Homeland Security, Citizenship and Immigration Services, that certifies eligibility for employment in the United States of America. The City supports a Drug-Free Workplace. Hiring of Relatives: Relatives of existing employees by blood or marriage will not be eligible for employment with the City if potential supervision, safety, security, or morale problems exist; or if potential conflicts of interest exist. Relatives include an employee's parents, children, spouse, brothers, sisters, in-laws, and step relationships.

The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

Equal Opportunity Employer
The City of South Gate is an Equal Opportunity Employer. In compliance with all applicable Federal and State laws, it does not discriminate on the basis of race, color, national origin, ancestry, marital status, age, religion, disability (mental or physical), medical condition, genetic characteristic or information, sex (including gender, gender identity, gender expression, or pregnancy), sexual orientation (including homosexuality, bisexuality, or heterosexuality), or military or veteran status in its employment actions, policies, procedures, or practices.

The City of South Gate
The City of South Gate is a busy urban community consisting of residential, commercial, and industrial development, spread over 7.41 square miles. It is currently ranked the 79th largest city in California with a population of approximately 97,000. Strategically located along the 710 freeway, the City is just 12 miles southeast of downtown Los Angeles.

Non-Sworn Employee Benefits

Effective 07/01/2021 - 06/30/2024
Approved 07/31/2022

1. Medical Insurance CalPERS Health Plans. City pays Kaiser HMO rates for all plans. 2. Dental Insurance Principal Dental PPO and California Dental Network HMO options. City pays HMO dental rates. 3. Medical & Dental Opt Out City contributes a percentage of premium on a bi-weekly basis towards City's deferred compensation plan. 4. Superior Vision Insurance City pays 100% of premium 5. Life Insurance $50,000 Life and AD&D 6. Vacation Leave - (Pro-rated @ hire) 80 hours/year (1 to 4 yrs); 120 hours/year (5 to 9 yrs); 160 hours/year (10+ yrs). Maximum accrual of 350 hours Vacation Buyout up to 40 hours/yr by written request 7. Sick Leave - (Pro-rated @ hire) 120 hours/yr. Sick Payout If hired after 7/1/93, refer to MOU If hired after 7/31/22, no sick leave payout. 8. Personal Business Up to 50 hours per calendar year, deducted from sick leave bank. 9. Administrative Leave for Exempt Employees - Pro-rated @ hire 60 hours/yr. - Exempt Employees Only Maximum accrual of 80 hours. Administrative Leave Buyout up to 40 hours/year by written request. 10. Holidays 130 hours/yr., includes days between Christmas Eve and New Year's Day 11. Longevity Pay 1.5% for 5th through 10th Yrs; 2.0% for 10th+ through 15th Yrs; 2.5% for 15th+ through 19th Yrs; 3.0% for 20th+ Yrs. 12. Bilingual Pay for qualified employees in eligible positions Employees in positions eligible for bilingual pay must pass an exam. Verbal bilingual skills: $75/month Verbal, reading and writing Skills: $100/month Excellent verbal, reading, and writing skills with the ability to act as a Translator: $175/month 13. Communication Allowance for eligible Exempt Employees $100/month for use of personal cellular phone for City business in lieu of City issued phone. 14. Education Incentive Premium for PMMA Employees If not required by job classification $50/month for BA/BS degree $100/month for post-graduate degree 15. Equipment Mechanics Tool Allowance $600 per fiscal year for Equipment Mechanics 16. Deferred Compensation Voluntary Enrollment - Nationwide Retirement Solutions. Employer match of employee deferral up to $100/month. 17. Retirement CalPERS Classic Members - 2.7% at age 55 (5 year vesting period) Employee contributes 8.0% of Employee's Share of Normal Cost PEPRA Members - 2.0% at age 62 (5 year vesting period) 18. Retiree Medical Insurance $300/month stipend plus CalPERS fee, at retirement with 20 years of qualifying City service & continued CalPERS medical enrollment. 19. Educational Reimbursement $2,500 annual per individual. $3,000 for private university.

01

I understand that an incomplete application may lead to disqualification from the recruitment process, and I have supplied all the applicable information in my application. Examples of incomplete/inaccurate information leading to disqualification include, but are not limited to noting incorrect department, leaving dates of employment blank, not attaching requested copies of certificates, leaving duties blank or noting "See Resume," etc. Yes No

02

This position will require you to go through an extensive background investigation and polygraph which will include a check of your criminal, credit, employment, and education history. In addition, your family, friends, supervisors (current and past), co-workers and neighbors will all be interviewed. Are you willing to provide the Police Department with the above information during the background investigation phase of the selection process? Yes No

03

Do you possess a current typing certificate with a minimum of 30 wpm accuracy? Yes No

04

Are you willing to sit and stay for long periods of time at your work station? Yes No

05

Are you willing to work at a rapid pace over which you have little control? Yes No

06

Are you willing to maintain intense concentration and attention for extended periods of time? Yes No

07

Are you willing to work for multiple supervisors during a one-year training phase? Yes No

08

Work Schedule: The nature of the position requires 24 hours a day, seven days a week coverage. Are you willing to work three consecutive 12-hour days every week plus one additional 8-hour to 12-hour day every other week?*Shift assignments are based primarily on seniority. Yes No

09

Are you willing to work weekends on a regular basis? Yes No

10

Are you willing to work Thanksgiving Day, Christmas Day, New Year's Day, or all holidays, depending on your scheduled work days? Yes No

11

Are you willing to work the same shift, days and hours as your instructor during on-the-job training? Yes No

12

Are you willing to change work shift or cancel holiday plans on short notice, due to possibility of an order back to work? Yes No

13

Types of Negative Calls: Are you willing to answer telephone calls in which someone screams at you? Yes No

14

Are you willing to answer telephone calls in which the caller directs obscene language at you? Yes No

15

Are you willing to answer and respond to telephone calls in which the caller is drunk, irrational and/or confused? Yes No

16

Are you willing to answer and respond to calls regarding a violent crime which is in progress? Yes No

17

Are you willing to answer and respond to telephone calls in which the caller is almost impossible to understand? Yes No

18

Are you willing to make quick decisions involving situations in which one or more person's safety is at stake? Yes No

19

Are you willing to tell someone who expects police service that their problem does not require police unit response? Yes No

Required Question