PROPERTY MANAGER
Reports to: Regional Area Director | FLSA Status: Exempt, Full-time
COMPANY OVERVIEW
City Club Apartments has created the future of apartment living, merging historical knowledge of the apartment industry with best practices of the hospitality industry to create the first true International Apartment Hotel brand, a differentiated living experience.
Partnering with award winning local restaurants, retail & furnished housing companies City Club Apartments combines environmentally conscious, technologically advanced, resort class amenities with a unique mix of short term furnished, and long-term unfurnished apartments & penthouses. International design is overlaid with local art, design, culture, sports & education, creating experiential living with wide-ranging appeal. Hospitality is served with a 24/7 concierge, weekly social programming events, art, and time saving services.
POSITION OVERVIEW
The Property Manager reports to the Area Director. This position's primary responsibility is to oversee the daily operations of the apartment/hotel community by preserving the property, increasing resident satisfaction, enhancing the property's value and leading a highly-engaged team. The Property Manager is flexible in addressing and targeting needs that range from marketing to facilities management, to financial reporting to owner relations.
PERKS OF THE CLUB
Competitive Pay Package, Salary Starting at $60,000
Participation in the Property and Company Designated Interest Program - 1% Profit Sharing Pool
Great Quarterly Bonus Commissions Starting at 20% of Quarterly Net Revenue
Eligible for Renewal Commissions
Eligible for Sales Commissions
Health, Dental, Vision Benefits
Company Paid Life Insurance and Disability Benefits
401k Contribution Match
25 Paid Days Off Annually
Customized Training and Development Opportunities
Fantastic Work Locations
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Demonstrates critical-thinking by understanding the needs of the residents, employees and owner; and ensures decision-making is in the best interest of all stakeholders.
Collaborates with the company's corporate teams to identify and address needed capital improvements, acquires three comparable bids for each budgeted project, and ensures completion of the capital improvement in the month for which it is budgeted.
Prioritizes the importance of resident satisfaction by ensuring timely completion and follow-up of service requests, building relationships, creating activities and communication channels, escalating resident concerns, ensuring emergency and safety programs are in place, correcting unsafe conditions and leading resident retention programs. Achieves 4.3 or greater Resident SatisFacts score and achieves a 60% renewal closing ratio. Also oversees effectiveness of Concierge staff to ensure all resident needs are met in conjunction with weekly social programming.
Leads a high-performing team through effective recruitment by engaging in marketplace for local recruiting; coaches, mentors and develops all team members, hosts two Club Huddles per day and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner.
Demonstrates sound financial acumen by adhering to budgets and accurate preparation of monthly Owner Report package, directs the monthly collection efforts by closing delinquency at 0.25% of GPR, demonstrates expense management through proper use of Purchase Orders, invoice submissions, Expense Approval Forms (EAF), and vendor negotiations per policy.
Partners with the Chief Engineer to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors. Ensures three bid process is followed and project contract terms are met. Proactively schedules capital projects for completion in months in which they are budgeted.
Ensures all life safety equipment is operable and that elevator(s) preventative maintenance agreement is adhered to.
Maintains accurate records of community transactions such as, rent rolls, delinquency reports and move in/outs; confirms all rents and late fees, check charges are collected, posted and deposited; maintains resident files and accuracy of administrative paperwork.
Utilizes marketing strategies to secure prospective residents, observes and coaches' Sales team on effective leasing techniques, educates Sale team about market competition, monitors traffic sources, prospect tours, conversion ratios, current media plan, and marketing data for up-to-date and accurate information. Makes recommendations based on competition and community needs to maintain budgeted occupancy.
Assures quality and quantity of market ready apartments, personally confirms models and market ready apartments, and communicates service-related needs to maintenance before apartments are shown. Confirms with Sales Team that Daily Marketing Checklist is complete and that all common areas throughout the building are prepared for tour and meets resident expectations.
Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.
Maintains consistent and timely attendance, sets an example for their team in punctuality. Oversees attendance concerns for all team members and monitors integrity of punches in payroll processing system.
Sets the sales standard by example, leasing at least one apartment monthly.
Performs other job-related duties as assigned.
Requirements
REQUIREMENTS
Four Year Degree Required, or Equivalent Work Experience
Minimum of three (3) to five (5) years progressive experience in Hospitality, or related industries.
Minimum of three (3) years of experience in leading a team.
Previous experience in an upscale, luxury garden or high-rise buildings, hotels, apartments, condominiums.
Previous user experience with MRI or property software.