At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States and Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career? Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular. Come and join our communityGeneral DescriptionThis position is responsible for the development, establishment, and oversight/monitoring of the operational risk framework of Popular in its various components (e.g. risk and control self:assessments, outsourcing risk management, business continuity/disaster recovery, key risk indicators, operational and potential losses). This position is also responsible for the management of various risks and proposes remedies to minimize risk exposures and strengthen the overall control environment and implement regulatory changes, as necessary, across the Corporation. The role will provide direct support to Subject Matter Experts and provide training, as required, to 1st line of defense personnel regarding the operational risk framework. This position will report to the Operational Risk supervisor.Essential Duties and Responsibilities- Identify, assess, analyze, measure, report to committees and working groups, and monitor outsourcing or vendor management risks on a regular basis within the overall operational risk management framework.- Participate in outsourcing risk focused meetings, including Popular's Management Committee's Operational Risk Committee (ORCO) and Working Groups, as a representative of 2nd line of defense, as required. - Develop, improve, schedule, and conduct biannual and annual training to business unit's liaisons and 1st Line of Defense (LOD) of more than 50 Service Provider Relationship Owners (SPRO) on the various Operational Risk Management Program (ORMP) topics. Provide guidance to business units liaisons and owners on consultation sessions.- Implement the Third:Party Guidance in Popular including new areas in scope in alignment with the new regulation.- Work closely with Service Providers Relationship Officer (SPRO) in the business lines to prevent and address issues with service providers until remediation. Addressing issues could include establishing clear escalation procedures or adhering to existing guidelines. - Facilitate and challenge over 100 risk assessments and due diligence processes to ensure that service details and risks are fully documented, meet regulatory requirements, and encourage mitigation of exposures to the bank.- Meet with key accountable stakeholders and provide robust and challenging insight analysis on outsourcing oversight risk and control processes.- Support all Popular's business units and/or operational risk management in the discussion and resolution of audits' recommendations. This support could include providing evidence, explaining procedures, discussing discrepancies in point of view, etc.- Review the established policies, standards, and guidelines to incorporate new guidelines and best practices used to assess the outsourcing risk management risks. Develop, revise and/or continuously improve ORMP procedures, and/or manuals to train business units' liaisons, and to incorporate lessons learned from incidents, new developments, and practices.- Stay abreast of evolving regulations and raise awareness of the outsourcing risk program requirements through periodic and ad:hoc communication.EducationBachelor's degree in Business Administration or related fields, Information Technology, Computer Scie
