Senior Vice President, Customer Success About the Company Leading customer experience management software provider
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2015
Employees
501-1000
Funding
$200+ million
Categories Information Technology & ServicesTechnologyAnalyticsInformation TechnologyMobile AppsSaaSSoftware Specialties Customer Experience ManagementWeb AnalyticsDigital Experience AnalyticsMobile App AnalyticsSession ReplayConversion Rate OptimisationContinuous Product DesignProduct Analyticsand Performance Metrics Business Classifications SAASB2BEnterprise About the Role The Company is seeking an SVP of Customer Success to lead and nurture its growing customer base. The successful candidate will be responsible for driving customer success outcomes, minimizing churn, and fostering customer advocacy. This role demands a strategic and empathetic leader with at least eight years of experience in customer-facing organizations, a deep understanding of enterprise-level customers, and a proven track record in managing and influencing customer relationships. The SVP will be instrumental in defining and optimizing the customer lifecycle, standardizing success plays, and measuring the effectiveness of the customer success team. A keen sense of customer empathy, a data-driven and process-oriented mindset, and the ability to inspire and mentor a team are essential.
Applicants for the SVP of Customer Success position at the company should be energetic, operationally proficient, and have a passion for customer engagement. The role requires a leader who is a problem-solver, a data analysis and reporting expert, and an experienced people manager. The ideal candidate will be an enthusiastic and creative leader, with excellent interpersonal and presentation skills, and a strong focus on continuous learning and development. While not all qualifications are mandatory, the company values diverse experience and education, and is particularly interested in candidates who can bring a unique perspective and uphold the values of passion, persistence, and integrity. The role is pivotal in fostering a company-wide culture of delivering value to customers and requires a thought leader in the customer success space who can energize the team and build lasting relationships with both customers and the partnership ecosystem.
Hiring Manager Title
Chief Operating Officer
Travel Percent
Less than 10%
Functions Business DevelopmentStrategy
