Overview:
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place,
Express
is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community.
Bonobos
is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Launched in 1980, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always of the now so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel.
Store Name:
Smith Haven
Responsibilities:
Express is seeking a Store Manager
The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.
Key Responsibilities
Talent
Attract, develop and retain top talent
Support an environment which encourages an exceptionally high level of store morale
Focus all store associates on creating an environment built on teamwork and a one team mentality
Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
Build a succession plan for all roles
Identify and nurture the growth of high performing store associates
Develop and maximize the success of store associates to achieve sales potential and customer experience
Attract, recruit and hire all store associates
Customer and Associate Experience
Build a store environment that consistently delivers exceptional customer experiences
Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
Create a culture of proactive customer engagement
Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
Drive loyalty and credit card acquisition through an engaged store team
Create positive in-store experience through visual standards
Execution
- Analyze the business and execute/communicate clear action plans that optimize results.
Manage all aspects of daily store operations
Ensure all store associates have clarity on goals and action plans
Create clear action plans that optimize results
Direct workload and ensure execution of plans and strategies across the store
Ensure the adherence to Company Policies and the safety of store associates and Customers
Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
Ensure an effective schedule with the right associate in the right place at the right time
Manage controllable expenses and ensure loss prevention and safety standards in place
Essential Qualifications
Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
Proven ability to increase sales and store profitability
Proven ability to network, recruit, interview, train, develop and promote associates
Ability to travel periodically, as needed for meetings
Ability to move medium to large items weighing up to 50 pounds
Preferred Qualifications (skills and abilities)
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Collaborative, respectful team member
Ability to multitask and handle multiple customers and/or processes at once
Benefits and Compensation
Express, Inc. offers a range of benefits to help protect full-time associates health and long-term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.
Salary Range:
$58,000 - $87,000
Closing:
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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to ****** and let us know the nature of your request and your contact information.
Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
