SYSTEMS ANALYST (REMOTE)Click Here to Apply OnlineJob Description Compass Corporate Salary: $61,000 - $68,000 A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family todaygreat people. great services. great results.Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary: Levy is seeking a highly motivated and enthusiastic Product Support & Maintenance team member for our enterprise applications. The role works in collaboration with the Enterprise Application Product team and Business Owners to maximize support and implement product efficiencies. This position primarily supports the Suites & Catering enterprise systems, with cross training to various financial & premium enterprise applications. The individual will be responsible for timely response to all configuration inquiries, oversee L1 and L2 support incidents and resolution, while maintaining system configuration standards and compliance. Responsibilities: Resolve configuration and application technical issues, and effectively communicate with business users Work collaboratively between the product and business operation teams for all new business implementation and configurations Responsible for accurate data configuration/content management across application, including financial, legal language, item/menu data Work with the Product and Business stakeholders to manage configuration builds for all venues: maintaining global configuration standards across application hierarchyInteract with users to confirm build accuracy, and manage configuration requests/queue in accordance with defined SLA'sProvide Level 1 & 2 system support to global users for premium application issuesWork with the Product Owner on system enhancements, including training materials, release notes and product manualsIdentify opportunities for business-led delivery, coach users to make use of technology and informationPromote application consistency and usability standards; define and execute test cases for future enhancementsEngage with product teams to support and influence project tasks/implementations Qualifications:Strong user-centric mindset, deliver prompt efficient quality serviceExceptional organizational and time management skills, detail orientated and can handle multiple tasks simultaneouslyMinimum of 3 years of experience in hospitality softwareAbility to effectively articulate ideas, resolution, updates and information to user and leadership through verbal and written communicationSeeks to understand the business process and future development needs Strong background in hospitality, data quality, data configuration and data profilingBA or Associates degree in information technology or equivalent hospitality experience in the field. Experience with catering software and Hospitality Operations Experience in incident management system, Cherwell, Remedy, Zendesk, or comparable system Proficient in Microsoft Office suite of productsApply to Compass Group todayClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to pass Corporate maintains a drug-free workplace.Applications are accepted on an ongoing basis.Associates at Corporate are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1199851Compass CorporateMichelle Lombardozzi[[req_classification]]
