As a Technical Project Manager, Client Onboarding, you'll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple customer security teams. You'll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.
What You'll Do as a Technical Project Manager, Client Onboarding: Expertly consult with clients on Recorded Future's onboarding best practices, become a trusted partner Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year Use your understanding of the clients' cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients' utilization of Recorded Future and integrations Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions Speak prescriptively about best-practice onboarding and client-specific intelligence use cases Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track Conduct new user advance training with a focus on client's priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 70%) What you'll bring to the Technical Project Manager, Client Onboarding role: BS degree or 4 years of relevant work experience required Cyber/Information Security Fundamentals Certifications: Security+ (Strongly recommended) PMP (Recommended) Certified Analyst Lab (CAL) (required within the first 6 months) Manage standard and/or premium accounts Demonstrated understanding of Project Management processes, strategies, and methods Develop project execution strategy and timeline Proficiency in client workflow discovery across all types of client team functions Superb communication skills with an ability to convey complex concepts to all levels of personnel Experience:
2+ years of work experience in Cyber/Information Security and/or Threat Intelligence Product Implementation, Saas, and Customer Success experience Extensive experience applying analytical thinking and problem-solving skills Ability to predict challenges and seek to proactively head-off obstacles Requirements: US-based, and ability to work from our Arlington, VA or Somerville, MA office
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