Technical Writer And Content Designer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In this role, approximately half your time will be technical writing, and the other half content design.

As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience.

As a Content Designer, you will act as an integral partner with the Design, Product Management, and Engineering teams. You will focus on making the product easy to adopt. This role helps shape the in-product information for our products and creates engaging website copy to help drive growth. You'll thrive when writing original copy and collaborating with multiple stakeholders, including Design, Research, Marketing, Product Management, and more.

This position is an individual contributor role reporting to the Senior Manager, Product Documentation.

Responsibility Design, create, and publish content that is clear, accurate, and easy to understandDevelop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise adminsEnsure timely delivery of content that aligns with product releases and quality standardsCollaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentationUse feedback and data to make informed content decisions and improve documentationContribute to content standards and guidelines, ensuring consistency and clarityLead individual projects effectively, meeting deadlines and balancing multiple tasksReview and revise existing content to ensure it meets current standards and user needsWrite new copy for the Docusign UI and website, including labels, feature naming, instructional in-app user communication, and moreHelp drive clarity and consistency in tone and terminology, and use a systemic approach for in-product copyCollaborate with UX designers to create a cohesive cross-product experienceServe as the resident UI copy expert, collaborating and coaching for designers, writers, PMs, and engineers as appropriate Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic 2+ years of experience in technical writing or a related field1+ years of experience in content design, UX copywriting or a related fieldExperience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)Experience with creating UI content, preferably in a SaaS, software, or hardware environmentExperience with Google Workspace A portfolio of UX-focused writing samples and/or style guidelinesExperience working on multi-disciplinary teams Preferred Strong communication skills, both verbal and writtenExperience writing for a variety of audiences, including enterprise customersFamiliarity with structured-authoring frameworks or tools (e.g., DITA)Familiarity with design tools (e.g., Figma)Ability to use feedback to improve content and contribute to documentation quality Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $83,500.00 - $120,900.00 base salary

Illinois and Colorado: $79,100.00 - $102,800.00 base salary

Washington and New York (including NYC metro area): $79,100.00 - $108,550.00 base salary

This role is also eligible for bonus and benefits.

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ******.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid #LI-CI1