A-Line is now hiring a Transportation Coordinator in Grand Rapids, MI. Transportation Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Transportation Coordinator position, please contact Mia Garrett at ****** or 586-422-1209.
Transportation Coordinator Compensation
$50 an hour
Benefits are available to full-time employees after 90 days of employment
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Transportation Coordinator Highlights
40 Hours a week
Transportation Coordinator Responsibilities
Obtain requests for transportation from the Transportation Vendor.
Obtain Physician Certification Statement (PCS) forms required for Non-Emergency Medical Transportation (NEMT) transportation from providers before the transportation occurs.
Consultation with AAH staff about coordination of the transportation request as needed.
Communication with the transportation vendor about the PCS forms and the transportation to be provided.
Document all processes in the tracking system, ensuring that all steps are followed.
Establish and maintain effective, ongoing relationships by facilitating communication and coordination of transportation with members, their caregivers, PCPs/Providers, Alliance departments, and the transportation vendor, as well as other identified resources to which the patient was referred, based on each member's continued needs.
Assist staff in identifying and providing outreach, orientation, and basic care coordination of transportation services to members that may benefit from services.
Establish and maintain effective, ongoing relationships by facilitating communication and coordination with members, their caregivers, PCPs/Providers, and the transportation vendor, as well as other identified resources to which the patient was referred, based on each member's continued needs.
Participate in meetings and training with other departments to provide care coordination of transportation.
Provide guidance, support, education, coordination of care and other assistance to members, and/or their family members, as they move through the healthcare continuum.
Provide telephonic or email support to other Alliance departments and members in the case and disease management programs to use the transportation benefit to meet their treatment/care plan goals in coordination with case managers as appropriate.
Demonstrate a comprehensive understanding of coverage and benefits to promote appropriate service utilization and increase member knowledge and satisfaction.
Recognize and resolve transportation issues or other problem areas promptly.
Educate and answer inquiries from members and/or their family members about benefits, services, eligibility, and referrals with a positive and professional approach, promoting participant, patient, and member satisfaction and retention.
Escalate transportation problems and patterns to leadership as appropriate.
Collaborate in a positive interdisciplinary approach with other CM/DM staff, Utilization Management, Medical Services, Provider Services, Member Services departments as well as community resources to ensure most appropriate level of care and optimal outcomes.
Maintain security, confidentiality, and integrity of electronic database.
If appropriate, work with state and federal eligibility and enrollment staff/vendors to assist in continuity in enrollment.
Provide cross coverage for other CM support staff.
Research and compile data for special projects.
Complete other duties and special projects as assigned.
Transportation Coordinator Requirements
Bachelor's degree in health care related area of study, or Two years of college, with a minimum of two years' experience health care
Have a cleared TB test prior to or within seven days of hire.
Transportation Coordinator Preferred Qualifications
Two years office experience in a medically related setting (e.g., physician office, home health department, case management, social work).
Two years of direct customer service experience in the healthcare field, preferably in a health plan setting and a working knowledge of medical and insurance terminology, care delivery and coordination.
If you think this Transportation Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!
Mia Garrett – Recruiting Assistant
****** or 586-422-1209